Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heather McElderry

Roseville

Summary

Dedicated customer service associate with proven skills in problem-solving, communication, and team collaboration. Committed to providing excellent customer service.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Amazon Fresh
Roseville, CA
04.2025 - 03.2026
  • Assisted customers with inquiries and product selection to enhance shopping experience.
  • Processed orders efficiently, ensuring timely fulfillment and customer satisfaction.
  • Collaborated with team members to streamline operations and improve service delivery.
  • Resolved customer complaints promptly, maintaining positive relationships and brand loyalty.
  • Trained new associates on operational procedures and customer service best practices.
  • Utilized point-of-sale systems to manage transactions accurately and efficiently.

Swim Instructor

Steve Wallen Swim School
Roseville, CA
09.2023 - 03.2024
  • Instructed swim techniques to students of varying skill levels, fostering confidence and safety in water.
  • Monitored student progress, providing feedback to enhance swimming skills and performance.
  • Implemented lesson plans tailored to individual needs, ensuring effective learning experiences.
  • Demonstrated proper swimming techniques and safety protocols during classes and practice sessions.

Education

Bachelor of Arts - Criminal Justice

California State University, Sacramento
Sacramento, CA
05-2028

High School Diploma -

Woodcreek Highschool
Roseville, CA
05-2024

Skills

  • Customer service
  • Customer support
  • Problem solving
  • Team collaboration

Languages

American Sign Language
Limited Working

Timeline

Customer Service Associate

Amazon Fresh
04.2025 - 03.2026

Swim Instructor

Steve Wallen Swim School
09.2023 - 03.2024

Bachelor of Arts - Criminal Justice

California State University, Sacramento

High School Diploma -

Woodcreek Highschool
Heather McElderry