Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aryan Munjal

Toronto,Ontario

Summary

As an Expert, you are a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. But you also know how to turn mild customer curiosity into intense interest - and ownership. As new products and initiatives emerge, you are the first to learn, share, and inspire your team members through approachability and action. You always meet, and at times exceed, your established performance goals. Experienced retail professional with a proven track record in team leadership and customer-focused roles. Successfully led teams at Best Buy, optimizing sales and customer satisfaction. Currently excelling as a Specialist at Apple Canada, providing expert knowledge and personalized solutions in the tech industry. Proficient in delivering exceptional customer service, driving sales, and maintaining a deep understanding of premium brands. Seeking opportunities to leverage my retail expertise to further enhance customer experiences and contribute to a dynamic team.

Overview

3
3
years of professional experience

Work History

Lead Specialist

APPLE
06.2022 - Current
  • Providing world class customer service to all the customers entering the Apple store.
  • Have strong people skills, a good listener and empathetic
  • Helped other specialists for doing contracts and guided them whenever they had any questions regarding contracts, SIM plans or any other escalations
  • Demonstrate oral communications skills when working with customers
  • Proven experience in sales and technology solutions, as well as in developing customer loyalty and provided the highest level of customer service and get nice feedback for the store
  • Attended all educational sessions offered including product knowledge, vendor, and Apple seminars
  • Doing contracts with SIM providers and solving all the escalations with my leaders and fellows.

Mobile Team Lead

Best Buy Canada
03.2021 - 06.2022
  • Assisted estimated 12-15 customers each hour and remained poised and professional even in high-stress situations and when dealing with irate individuals
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Perform floor recovery, visual merchandising, price change, and related sales support tasks
  • Be able to work independently, multi-tasking in a fast-paced, competitive market.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

BBA - Accounting And Finance

Seneca College of Applied Arts And Technology
North York, ON
04.2023

Skills

  • Ability to develop strong and lasting relationships with people through strong communication, organization and follow- through skills
  • Ability to work varied hours/days, including nights, weekends, and holidays as needed
  • Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment
  • Have mortgage/credit lending experience
  • Ability to consistently deliver great customer experiences—no matter what the situation
  • Customer Relations

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Lead Specialist

APPLE
06.2022 - Current

Mobile Team Lead

Best Buy Canada
03.2021 - 06.2022

BBA - Accounting And Finance

Seneca College of Applied Arts And Technology
Aryan Munjal