Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ARYAN KA PATEL

Kitchener,Canada

Summary

Detail-oriented Business Finance graduate with over 1.6 years of high-volume customer service and fulfillment experience. Proven track record of delivering exceptional client service, resolving complex issues, and supporting sales and operational teams in fast-paced environments. Currently pursuing a General Insurance License, with a strong foundation in financial services, CRM tools, and inbound call center support. Eager to bring customer-first energy and problem-solving skills to CGIC's Agency Contact Centre.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Fulfillment Associate

Amazon Fulfillment Centre
06.2025 - Current
  • Operate Order Picker (PIT) for inbound stow operations while maintaining high productivity and accuracy.
  • Assist Area Managers and Process Assistants in workflow support, labor tracking, and task coordination.
  • Contribute to maintaining an organized, clean, and hazard-free inbound workspace.
  • Support daily shift flexibility, covering different inbound tasks as needed in SDS operations.
  • Collaborate with cross-functional teams to maintain bin health and inventory accuracy.

Fulfillment Associate

Amazon Fulfillment Centre
02.2024 - 06.2025
  • Recognized as one of the top-performing stowers for maintaining high stow rate and bin accuracy.
  • Completed Hazmat training; followed strict safety procedures for handling and reporting hazardous materials.
  • Executed full-scope inbound tasks including stow, receive dock, IXD (Inbound Cross Dock), and NCP line operations.
  • Ensured smooth, time-sensitive freight movement from receive dock to outbound via IXD.
  • Maintained full awareness of dock-to-stock flow, trailer processing, and cross-dock freight handling.
  • Partnered with ICQA, Problem Solve, and Area Managers to resolve inventory and binning exceptions.
  • Supported associate onboarding by providing informal peer guidance in dock flow and inbound best practices.
  • Demonstrated strong multitasking across stow, dock unload, and inventory verification areas.

Customer Service Representative

Walmart
10.2023 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Diploma - Business Finance

Conestoga College
Kitchener, ON
04.2025

Skills

  • Client Engagement & Sales Support
  • Inbound Contact Center Operations
  • Insurance Licensing (In Progress)
  • Conflict Resolution & Issue Escalation
  • CRM & Financial Tools (ALSCOM, DealerTrack, RouteOne)
  • SOP Compliance & Risk Prevention
  • MS Office Suite (Excel, Word, Outlook, PowerPoint)
  • Time Management & Cross-Functional Teamwork

Certification

General Insurance License (In Progress – Ontario)

Customer Service Foundations

Customer Service: Problem-Solving and Troubleshooting

Data Wrangling in Excel with Power Query

Data Visualization: Designing Custom Visualizations

Excel and PowerPoint: Creating High-Impact Financial Presentations

Excel for Banking Professionals

Excel for Financial Planning and Analysis (FP&A)

Excel: Creating a Dashboard with Power Query (Microsoft 365)

Integrate LinkedIn Sales Navigator with Your CRM

Using Data in Financial Analysis

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Timeline

Fulfillment Associate

Amazon Fulfillment Centre
06.2025 - Current

Fulfillment Associate

Amazon Fulfillment Centre
02.2024 - 06.2025

Customer Service Representative

Walmart
10.2023 - 02.2024

Diploma - Business Finance

Conestoga College

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