ARYAN GUPTA
Montreal,QC
Summary
Dynamic and results-driven professional with experience at Salton Group, excelling in order processing and return management. Proven ability in technical troubleshooting and customer service, recognized for enhancing operational efficiency. Proficient in QuickBooks and MS Excel, with a strong commitment to compliance and quality standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Order Return Clerk (Intern, Contract)
Salton Group
Dollard-Des Ormeaux, Canada
02.2025 - Current
- Processed product returns and exchanges, ensuring accurate documentation and timely resolution.
- Assisted with customer inquiries related to order discrepancies and returns.
- Maintained records of returned goods, coordinated restocking or disposal with warehouse staff.
- Supported IT team with basic hardware setup, printer configuration, and system troubleshooting.
- Assembled computers and performed basic configuration tasks.
- Participated in warehouse operations including inventory control, labeling, and heavy lifting.
- Ensured compliance with company return policies and quality control standards.
Senior Sales Associate
Totem Ski Shop
Jasper, Canada
03.2024 - 01.2025
- Communicated regularly with store managers and supervisors regarding store operations.
- Completed sales reports, tracked performance, and provided feedback to management.
- Trained new staff on procedures and sales techniques.
- Helped plan and execute promotional events and sales campaigns.
- Assisted in inventory counts, monitored stock levels, and reported shortages.
Customer Representative
Rogers Communications
Montréal, Canada
08.2023 - 02.2024
- Utilized MS Office and customer service software to manage 50+ daily calls and emails.
- Created and processed hardware orders accurately and efficiently.
- Maintained precise and confidential customer records using MS Excel.
- Earned 'Employee of the Week' for exceeding outbound sales targets.
Office Administration/Bookkeeper
Design Art USA
Montréal, Canada
01.2022 - 08.2023
- Oversaw client payments and daily accounting operations using QuickBooks.
- Handled accounts, payroll, and bank reconciliations.
- Implemented electronic filing, reducing document retrieval time by 35%.
- Provided input for annual budgets and identified accounting errors.
Office Administration/Bookkeeper
CA Deepak Arora
Punjab, India
06.2020 - 12.2021
- Addressed bookkeeping concerns with team members and stakeholders.
- Applied updated regulations to maintain compliance.
- Processed accounts, reconciled records, and prepared reports.
- Supported month-end and year-end closing procedures.
- Maintained organized filing systems for financial documents.
Education
College Diploma - Business Administration & Commerce
College Canada
Montréal, QC07.2023
Skills
- Technical troubleshooting and hardware support
- Warehouse operations and heavy lifting, one year experience
- Computer assembling and printer configuration
- A knowledge and basic Java programming
- Customer service and communication skills
- Order processing and return management
- Data entry and MS Excel proficiency
- QuickBooks and basic accounting knowledge
Certification
- WHMIS Certification, 01/01/22, Present
- Sellsafe, 04/01/24, 04/30/29
- Driving License, 08/01/23, 08/31/26
Timeline
Order Return Clerk (Intern, Contract)
Salton Group
02.2025 - Current
Senior Sales Associate
Totem Ski Shop
03.2024 - 01.2025
Customer Representative
Rogers Communications
08.2023 - 02.2024
Office Administration/Bookkeeper
Design Art USA
01.2022 - 08.2023
Office Administration/Bookkeeper
CA Deepak Arora
06.2020 - 12.2021
College Diploma - Business Administration & Commerce
College Canada
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