Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Aryan Gupta

Olds,AB

Summary

Experienced customer service representative with a proven track record of delivering exceptional service in fast-paced environments. Skilled in building rapport with customers, resolving inquiries, and processing transactions accurately. Seeking to leverage strong communication and organizational skills in a banking teller role to provide efficient and reliable service to clients

Overview

4
4
years of professional experience
6
6
Certifications
4
4
Languages

Work History

Customer Representative

Rogers Communications
08.2023 - 02.2024
  • Responded to customer calls and emails to answer questions about products and services through customer service software , ms office.
  • Maintaining confidential customer records and data entry in ms excel on a daily basis.
  • resolved 95% of quarry in a effective and time friendly way.
  • managed 50+ calls with a calm disposition and a strong work ethics.
  • Presented professional image consistent with company's brand values.
  • Developed loyal clientele by consistently following up on leads and providing exceptional customer service, ultimately converting leads into sales.
  • received "employee of the week award" in outbound sales department for achieving the desired targets.

Office Administration/Bookkeeper

Design Art USA
01.2022 - 08.2023
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Managed day-to-day accounting operations using QuickBooks, including accounts payable/receivable, payroll processing, and bank reconciliations.
  • Maintained electronic filing system, reducing document retrieval time by 35%.
  • Contributed to the development of annual budgets by providing input on historical expenses and anticipated future costs.
  • Identified accounting errors when cross-referencing documents and database information.

Office Administration/Bookkeeper

CA Deepika Arora
06.2020 - 12.2021
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
  • Kept up-to-date on changes in relevant regulations or industry best practices, applying this knowledge appropriately within the scope of bookkeeping responsibilities.
  • Processed accounts payable and receivable transactions, reconciled accounts, and prepared financial reports for management review.
  • Assisted with month-end and year-end closing procedures, ensuring accuracy and compliance with regulatory requirements.
  • Responded to inquiries from vendors, clients, and internal stakeholders regarding financial transactions and account balances.
  • Maintained organized and efficient filing systems for financial documents and records.

Education

AEC Diploma - Business Administration & commerce

College Canada
Montreal, QC
01.2024

High School Diploma -

The Gurukul
Punjab India
05.2001 -

Skills

Outstanding communication skillsundefined

Accomplishments

  • Awards for Athletic Performance
  • Best Employee of the Month - Design Art, Canada
  • leader of Interschool Swimming championship - India

Certification

Driving license

Timeline

Driving license

04-2028

Customer Representative

Rogers Communications
08.2023 - 02.2024

Office Administration/Bookkeeper

Design Art USA
01.2022 - 08.2023

Office Administration/Bookkeeper

CA Deepika Arora
06.2020 - 12.2021

High School Diploma -

The Gurukul
05.2001 -

AEC Diploma - Business Administration & commerce

College Canada

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Aryan Gupta