Aryagandhi Palembangan
Gatineau
Summary
Offering strong communication and interpersonal skills, eager to learn and develop within professional environment. Contributes to smooth and efficient office workflow by handling phone calls and appointments, and maintaining organized records. Ready to use and develop organizational and customer service skills in Receptionist role.
Overview
2025
2025
years of professional experience
Work History
ESL Teacher
EF English First
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
Team Leader and Keyholder
MONDOU Aylmer
12.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting clients.
- Assisted customers by answering questions and fulfilling requests.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor wellstocked.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
- Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
- Built rapport with customers through active listening skills, leading to strong relationships and return visits.
- Greeted customers upon entry, creating positive first impression and fostering loyalty.
- Collaborated with team members to achieve sales targets, demonstrating teamwork and goal orientation.
- Provided product recommendations based on customer needs, enhancing shopping satisfaction.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Co-owner and Host
Pieces of Bali Homestay
09.2019 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Social Media Marketing Manager (Remote)
Arwel Home
06.2017 - Current
Founder and International Relations Communicator
Lino Marendeng Production (NPO)
11.2012 - Current
- Building a creative platform for young Indonesian adults to promote and preserve Indonesian cultures through theatrical dance and show choir.
- Built an extensive network of connections within the industry, facilitating collaboration and resource sharing.
- Recruiting and training members.
- Writing and screening proposals.
- Organizing fundraising.
- Coordinated schedules and timelines for events.
- Performing locally and internationally in festivals and other private events (weddings, birthdays, funerals, etc).
- Partnering and maintaining relations with Indonesian Embassies and Consulates around the world.
- Partnering and maintaining relations with the Ministry of Tourism and Creative Economy of the Republic of Indonesia.
- Partnering with travel and tourism businesses and agencies locally and internationally.
- Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of the event experience.
- Increased event attendance by strategically marketing and promoting events through various channels.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Coordinated logistics for large-scale events, including venue selection, catering arrangements, transportation services, and accommodations for guests.
- Demonstrated adaptability in handling unforeseen challenges, ensuring events proceeded smoothly despite unexpected obstacles.
- Developed and executed detailed event timelines to coordinate the efforts of various team members, ensuring efficient completion of tasks.
- Established strong relationships with key stakeholders in order to collaborate effectively on projects leading to successful outcomes.
- Managed budgets for multiple events, ensuring cost-effective allocation of resources and maximizing returns on investment.
- Successfully managed a team of volunteers to provide exceptional support during events, fostering a positive work environment and efficient task completion.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Brainstormed and implemented creative event concepts and themes.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Utilized social media to promote events and increase attendance.
Woman's Dept. Salesperson/Fashion Stylist
Nordstrom Canada
04.2021 - 10.2021
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Opening-closing store register | Serving customers | Informing and advising customers on products & services | Schedule personal styling appointments with customers | Preparing a fitting room for styling appointments | Offering and enrolling customers in the membership program | Doing inventory | Re-ticketing/Labeling items | Processing returned/refunded items | Ordering items for customers | Organizing sales rack | Promoting sales events | Virtual selling and promotions on social media | Restocking items on the floor | Sizing items and cleaning fixtures | Supporting manager, assistant manager and co-workers on the floor | Helping customer experience and other sales departments | Maintaining a great relationship with customers by phone or e-mail | Participated in an aspiring leadership training program | Implementing Covid19 safety procedures.
Media Tracker and Monitoring
Terrasys Communication
08.2018 - 06.2019
- Tracked and monitored print and digital media for assigned client daily.
- Executed advanced keyword research strategies across multiple digital platforms.
- Gathered and examined data before submission to headquarters.
- Managed communications through email with Jakarta headquarters.
Keyholder and Retail Associate
Hummingbird Home Decor and Nightwear
10.2017 - 02.2018
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Opening-closing store and register | Informing and advising clients on products & services | Perform quotation for clients | Follow up customers' e-mails and calls | Data entry and process payments | Reconcile receipts | Organizing schedules and supervise product installation | Field surveys | Manage the staffs' attendance and set up their payrolls | Ordering & Purchasing products | Product stock control and inventory | Organize and create product window and in-store display, as well as visual merchandising concepts to target the right market.
Marketing Manager and Personal Assistant to CFO
PT. FIVE JACK
06.2013 - 09.2013
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Used discretion when handling confidential information.
- Maintained confidentiality, handled sensitive information with discretion and integrity.
- Leader of the marketing team.
- Managing team members.
- Conducting meetings with my team.
- Attending office meetings and gatherings.
- Supervising projects.
- Organizing marketing events to promote the company’s products and services.
- Writing and translating company's Press Release.
- Personal assistant to the Chief Financial Officer of the company to help secure investors and advertisers.
- Managing administration work (setup payrolls, employee contract, and other paper works).
Education
Master of Communication - International Relations
LSPR COMMUNICATION AND BUSINESS INSTITUTE
Jakarta, Indonesia03.2016
Bachelor of Communication Studies - Business Marketing
LSPR COMMUNICATION AND BUSINESS INSTITUTE
Jakarta, Indonesia03.2013
Skills
- Fluent in English, French, and Indonesian language
- Client relations
- Project coordination
- Calendar management
- Travel arrangements
- Scheduling appointments
- Customer service
- Microsoft office
- Phone and email etiquette
- Service-oriented mindset
- Documentation and reporting
- Relationship building
Languages
English
Native or Bilingual
French
Native or Bilingual
Indonesian
Native or Bilingual
Dutch
Elementary
Korean
Elementary
Spanish
Elementary
Timeline
Team Leader and Keyholder
MONDOU Aylmer
12.2024 - Current
Woman's Dept. Salesperson/Fashion Stylist
Nordstrom Canada
04.2021 - 10.2021
Co-owner and Host
Pieces of Bali Homestay
09.2019 - Current
Media Tracker and Monitoring
Terrasys Communication
08.2018 - 06.2019
Keyholder and Retail Associate
Hummingbird Home Decor and Nightwear
10.2017 - 02.2018
Social Media Marketing Manager (Remote)
Arwel Home
06.2017 - Current
Marketing Manager and Personal Assistant to CFO
PT. FIVE JACK
06.2013 - 09.2013
Founder and International Relations Communicator
Lino Marendeng Production (NPO)
11.2012 - Current
ESL Teacher
EF English First
Master of Communication - International Relations
LSPR COMMUNICATION AND BUSINESS INSTITUTE
Bachelor of Communication Studies - Business Marketing
LSPR COMMUNICATION AND BUSINESS INSTITUTE
Similar Profiles
Nomathamsanqa ZonoNomathamsanqa Zono
Senior Teacher at EF English FirstSenior Teacher at EF English First
Andrea ZonaAndrea Zona
Sales Consultant at EF English LiveSales Consultant at EF English Live
Silvia SantosoSilvia Santoso
Young Learner Specialist English Teacher at EF English First IndonesiaYoung Learner Specialist English Teacher at EF English First Indonesia