Arya Suresh
London,Ontario
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
5
5
years of professional experience
Work History
Store Manager
A&W
12.2023 - Current
- Lead and supervise food service staff to ensure smooth daily kitchen and front-of-house operations.
- Oversee food preparation and service to maintain quality, consistency, and brand standards.
- Ensure strict adherence to food safety, sanitation, and health regulations.
- Train, mentor, and evaluate team members to maintain high performance and morale.
- Prepare staff schedules and manage labor efficiently based on operational needs.
- Monitor inventory levels, place orders, and control food costs while minimizing waste.
- Maintain restaurant cleanliness, organization, and overall guest experience.
- Address customer inquiries and resolve complaints promptly and professionally.
Cashier
Value Village
06.2023 - 12.2023
- Processed payments (card and cash).
- Managed orders and ensured accurate delivery.
- Handled customer issues and complaints.
- Managed stock and restocked products.
Executive Business Manager
B-Ghud
04.2021 - 04.2023
- Developed and implemented strategic initiatives to enhance organizational efficiency.
- Mentored junior staff, fostering professional development and promoting a collaborative work environment.
- Collaborated with executive leadership to define long-term strategic goals and performance metrics.
- Designed comprehensive training programs that enhanced employee skills, productivity, and job satisfaction levels.
- Evaluated market trends and competitor activities to identify new growth opportunities and develop strategic plans aimed at maintaining a competitive edge in the industry.
- Enhanced operational efficiency by implementing streamlined processes and optimizing resource allocation.
Education
Operations Management -
Fanshawe College
London, Ontario12.2024
Customer relationship marketing and sales management (CRM) -
Fanshawe College
London, Ontario12.2023
BBA - Human Resources Management
CMI College of Institutes
Kerala04-2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Inventory management
- Team leadership and coaching
Languages
English
Hindi
Timeline
Store Manager
A&W
12.2023 - Current
Cashier
Value Village
06.2023 - 12.2023
Executive Business Manager
B-Ghud
04.2021 - 04.2023
Customer relationship marketing and sales management (CRM) -
Fanshawe College
Operations Management -
Fanshawe College
BBA - Human Resources Management
CMI College of Institutes