Arya Nair
Halifax
Summary
- Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Medavie Blue Cross
11.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Blue Ocean Contact Center
06.2022 - 11.2023
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Customer Service Representative
Canadian Tire Mastercard
02.2020 - 05.2022
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Customer Service Representative
Manulife Insurance
01.2018 - 01.2020
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Microbiology
Bharath University
Chennai IndiaPostgraduate Diploma - Biotechnology
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2018
Skills
- Active Listening
- Problem Resolution
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Customer satisfaction measurement
Timeline
Customer Service Representative
Medavie Blue Cross
11.2023 - 04.2024
Customer Service Representative
Blue Ocean Contact Center
06.2022 - 11.2023
Customer Service Representative
Canadian Tire Mastercard
02.2020 - 05.2022
Customer Service Representative
Manulife Insurance
01.2018 - 01.2020
Bachelor of Science - Microbiology
Bharath University
Postgraduate Diploma - Biotechnology
Mohawk College of Applied Arts And Technology
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