Serve as the first point of contact for incoming calls, efficiently directing them to appropriate departments and healthcare personnel.
Respond professionally and calmly to emergency situations, including medical emergencies, fire alarms, and emergency codes, ensuring prompt action and clear communication.
Accurately log incoming calls and messages, maintaining detailed records and ensuring follow-up as needed.
Collaborate with hospital staff to facilitate the smooth operation of patient services, providing them with necessary information and support.
Utilize Microsoft Office Suite to manage communication schedules, document call logs, and create reports.
Maintain confidentiality of patient, staff, and hospital information in compliance with privacy laws and hospital protocols.
Adapt to a variety of shift patterns, including days, evenings, nights, and weekends, providing coverage as needed.
Customer Service Representative
Community Health Centre
Kitchener
05.2021 - 05.2022
Managed high volumes of inbound calls, providing customer support and resolving inquiries in a professional and timely manner.
Developed skills in conflict resolution, ensuring customer satisfaction while handling difficult situations and requests.
Recorded detailed notes of customer interactions and follow-up actions, ensuring clarity and accuracy.
Worked with cross-functional teams to address client needs and improve overall service quality.
Education
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
Oakville, None
09-2023
Skills
Call routing
Emergency response
Record keeping
Microsoft Office
Confidentiality compliance
Customer service
Certification
First Aid and CPR
NVCI
Mask Fit
Suicide Awareness
Timeline
Switchboard Operator
Grand River Hospital
06.2022 - 02.2025
Customer Service Representative
Community Health Centre
05.2021 - 05.2022
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
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