Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arya Madhu

Edmonton

Overview

4
4
years of professional experience
1
1
Certification

Work History

Switchboard Operator

Grand River Hospital
Waterloo
06.2022 - 02.2025
  • Serve as the first point of contact for incoming calls, efficiently directing them to appropriate departments and healthcare personnel.
  • Respond professionally and calmly to emergency situations, including medical emergencies, fire alarms, and emergency codes, ensuring prompt action and clear communication.
  • Accurately log incoming calls and messages, maintaining detailed records and ensuring follow-up as needed.
  • Collaborate with hospital staff to facilitate the smooth operation of patient services, providing them with necessary information and support.
  • Utilize Microsoft Office Suite to manage communication schedules, document call logs, and create reports.
  • Maintain confidentiality of patient, staff, and hospital information in compliance with privacy laws and hospital protocols.
  • Adapt to a variety of shift patterns, including days, evenings, nights, and weekends, providing coverage as needed.

Customer Service Representative

Community Health Centre
Kitchener
05.2021 - 05.2022
  • Managed high volumes of inbound calls, providing customer support and resolving inquiries in a professional and timely manner.
  • Developed skills in conflict resolution, ensuring customer satisfaction while handling difficult situations and requests.
  • Recorded detailed notes of customer interactions and follow-up actions, ensuring clarity and accuracy.
  • Worked with cross-functional teams to address client needs and improve overall service quality.

Education

High School Diploma -

Sheridan College Institute of Technology And Advanced Learning
Oakville, None
09-2023

Skills

  • Call routing
  • Emergency response
  • Record keeping
  • Microsoft Office
  • Confidentiality compliance
  • Customer service

Certification

  • First Aid and CPR
  • NVCI
  • Mask Fit
  • Suicide Awareness

Timeline

Switchboard Operator

Grand River Hospital
06.2022 - 02.2025

Customer Service Representative

Community Health Centre
05.2021 - 05.2022

High School Diploma -

Sheridan College Institute of Technology And Advanced Learning
Arya Madhu