Arwyn Boss
Medicine Hat,AB
Summary
Dynamic hospitality professional with extensive experience at Thai Orchid Room for over 5 years, excelling in customer service and effective multitasking. Proven the ability to enhance guest satisfaction through exceptional communication and complaint resolution. Skilled in reservation coordination and maintaining cleanliness, contributing to a welcoming dining atmosphere.
Overview
6
6
years of professional experience
Work History
Hostess
Thai Orchid Room
01.2020 - Current
- Greeted and seated guests, ensuring smooth flow of dining experience to a welcoming environment
- Assisted in training new host staff on procedures and customer service standards.
- Supported event planning efforts by managing seating arrangements for large groups.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
Thai Orchid Room
01.2020 - Current
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Learned menu items thoroughly to offer recommendations and answer customer questions effectively.
- Engaged with guests to foster a welcoming atmosphere, encouraging repeat visits through positive interactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Monsignor McCoy Hughschool
Medicine Hat, ABSkills
- Customer service
- Effective multitasking
- Phone etiquette
- Cleaning and sanitation
- Greeting guests
- Hospitality service expertise
- Complaint handling
- Safe food handling
- Food running
- Menu memorization
- Beverage preparation
- Restaurant operations
- Worked with Sqiurrel POS systems
Languages
English
Native or Bilingual
French
Native or Bilingual
Accomplishments
•Brierbach Award for all around student in Elementary school
•Team effort of winning many volleyball championship games throughout my middle/high school seasons
Timeline
Hostess
Thai Orchid Room
01.2020 - Current
Server
Thai Orchid Room
01.2020 - Current
High School Diploma -
Monsignor McCoy Hughschool