Arwinder Singh Kaler
Mississauga,ON
Summary
Experienced Customer Service Representative bringing three years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor/Complaint Coordinator
Cross Border Pickups
2022.08 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Negotiated with 50+ vendors to achieve optimal pricing, saving $35,000
Customer Service Coordinator
Cross Border Pickups
2021.09 - 2022.06
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Coordinated logistics for customer orders.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Explained charges, fees, terms of sales, and service agreements to over 100+ customers daily.
Customer Service Representative
Cross Border Pickups
2021.02 - 2021.08
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Post Graduate Diploma - Human Resources Management
Lambton College of Applied Arts And Technology
Toronto, ON08.2022
BBA - Business Administration
Guru Nanak Dev University
Amritsar05.2019
Skills
- Meeting Coordination and Support
- Job Assignments
- Sales Proficiency
- Account Management
- Data Analysis and Modeling
- Goal Attainment
- Investigation Support
- Training Programs
- Satisfaction Surveys
- Corrective Actions
- Coordinating Service Initiatives
- Information Updates
Timeline
Customer Service Supervisor/Complaint Coordinator
Cross Border Pickups
2022.08 - Current
Customer Service Coordinator
Cross Border Pickups
2021.09 - 2022.06
Customer Service Representative
Cross Border Pickups
2021.02 - 2021.08
Post Graduate Diploma - Human Resources Management
Lambton College of Applied Arts And Technology
BBA - Business Administration
Guru Nanak Dev University
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