ARWINDER KAUR
Calgary,Canada
Summary
Detail-oriented professional with expertise in document management, customer service, and digital literacy, ready to leverage strong organizational and multitasking skills in a new role. Adept at analyzing root causes and delivering effective solutions, with a focus on improving team productivity. Seeking to contribute to a dynamic team and support organizational success.
Overview
6
6
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
Vizzn support
Calgary, Canada
07.2024 - 04.2026
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Maintained office inventory by assisting with supply orders.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
- Greeted and screened visitors to direct to correct employee or office.
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
- Scheduled and confirmed appointments for clients or customers.
- Provided excellent customer service to both internal and external customers via telephone or email communication.
ADMINISTRATIVE ASSISTANT
Godspeed Group ( Employment Agency)
Mississauga, Canada
01.2021 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Offered technical support and troubleshot issues to enhance office productivity.
- Screened resumes to identify qualified candidates for open positions.
- Conducted initial phone interviews to assess candidate fit and interest.
- Prepared candidate profiles and reports for hiring manager review.
- Maintained applicant tracking system to ensure accurate candidate records.
- Analyzed trends within the industry related to recruitment methods and strategies.
- Processed invoices for timely payments and accurate record-keeping.
- Processed journal entries to record transactions accurately.
- Maintained accurate records of all transactions utilizing QuickBooks software.
- Processed payroll and payroll taxes in QuickBooks.
CUSTOMER SERVICE REPRESENTATIVE
Divine Sleep and sofa
Mississauga, Canada
01.2020 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
POST GRADUATE DIPLOMA - COMPUTER NETWORKING
Centennial College of Applied Arts And Technology
Scarborough, ONBACHELOR - COMPUTER APPLICATIONS DEVELOPMENT
GNDU
Skills
- QuickBooks expert
- Records management systems
- Documentation and reporting
- Excellent communication skills
- Proficient in MS office
- Advanced knowledge of computer applications and Google workspace
- Multitasker and able to work under pressure
- Team collaboration
- Multi telephone line operation and etiquette
Timeline
ADMINISTRATIVE ASSISTANT
Vizzn support
07.2024 - 04.2026
ADMINISTRATIVE ASSISTANT
Godspeed Group ( Employment Agency)
01.2021 - 03.2024
CUSTOMER SERVICE REPRESENTATIVE
Divine Sleep and sofa
01.2020 - 12.2020
POST GRADUATE DIPLOMA - COMPUTER NETWORKING
Centennial College of Applied Arts And Technology
BACHELOR - COMPUTER APPLICATIONS DEVELOPMENT
GNDU