ARVIN V. TIANGCO
Claims Advisor
Calgary,AB
Summary
CAREER SUMMARY Accomplished and results-driven finance professional with over 20 years of experience in finance, customer service, and operations across diverse industries, including Financial Services, Banking, Telecoms, and Oil & Gas. Proven track record of exceeding business KPIs, optimizing workflows, and spearheading projects for continuous improvement. Adept at building cross-functional partnerships and ensuring top-tier client experiences. Recognized for diligence, policy adherence, and adaptability in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Claims Advisor
TD Insurance Meloche Monnex
Calgary, AB
12.2023 - Current
- Examined claims forms and other records to determine insurance coverage.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Prepared summaries of damage, payments, and policy coverage.
Management Reporting
TD Bank
04.2023 - 12.2023
- Led housekeeping changes implementation from regulators, enhancing reporting accuracy completing it by 100%
- Executed account reconciliations and implemented process controls to improve accuracy by almost 87%
- Collaborated weekly with 10 key stakeholders to meet reporting needs and SLAs
- Proactively analyzed Project Financials, identifying opportunities for cost optimization ensuring budget would not go over by 10 %
- Continuously improved processes to enhance operational excellence reducing hours per process by 20%
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Improved existing reporting by researching data sources, compiling data and designing output.
- Provided actionable insights through detailed analysis of complex datasets, driving business improvements.
- Prepared documentation for business analysts and updated client data.
- Created visually appealing dashboards that effectively communicated key metrics to stakeholders.
- Reduced turnaround time for ad-hoc report requests, enhancing internal client satisfaction levels.
- Enhanced data accuracy by implementing advanced reporting tools and techniques.
Accounts Payable Analyst
TD Bank
10.2021 - 04.2023
- Provided expert support for Accounts Payable inquiries, 98% resolving issues submitted promptly
- Managed check payments and effectively handled returned checks
- Streamlined employee Business VISA setup and linking to Oracle backend for efficient payments
- Demonstrated leadership by spearheading testing of new Oracle capabilities and maintaining Oracle front-end tool
- Ensured meticulous documentation and maintained robust controls within AP team
- Verified invoices and obtained necessary approvals prior to payment
- Achieved excellence in AP processing, transactions, and remittances.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Supply Management Analyst
ExxonMobil
07.2019 - 09.2021
- Monitored lubricant product movements and provided solutions to sales and manufacturing claims
- Maintained open communication with distributors, customers, and manufacturing plant leads
- Ensured accurate daily and monthly distributor reports, validating pending invoices, orders, and commissions which led to reducing errors by almost 20%
- Served as Subject Matter Expert (SME) for CRM system (Zendesk), assisting department users reducing resolution to 18% month on month
- Managed weekly cash flow forecasting and supported audits with relevant documentation.
- Evaluated current processes to develop improvement plans
Customer Account Coordinator - Account Analyst
J.D. Irving
09.2021 - 10.2021
- Facilitated order requests for both domestic and international clients, enhancing order processing efficiency by 97%
- Fostered strong vendor relationships and coordinated vendor support
- Expertly reconciled order processing, deliveries, and accounts receivable
- Monitored lubricant order processing and delivery, ensuring on-time deliveries
- Collaborated with carrier teams to track order movements and resolve potential delivery issues promptly
- Customer
Team Leader – Billing Analyst
Tech Mahindra
08.2018 - 07.2019
- Led reconciliation of POS reports and escalated payment delays, driving billing process improvements to over 40% efficiency
- Implemented efficient training programs and improved billing processing accuracy.
- Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments
- Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts
Operations Manager
S&P Data - Rogers Communication
01.2018 - 08.2018
- Effectively managed client relationships and coordinated with cross-functional teams to address gaps and customer feedback.
- Instituted performance management and KPIs for improved team performance meeting 92% month-on-month
- Implemented mentoring and call quality programs, enhancing customer experience.
Assistant Vice President
Mynt
01.2014 - 12.2017
- Successfully implemented acquisition programs to enhance loyalty and ARPU
- Conducted profitability and risk assessments, optimizing marketing strategies ensuring all 25 projects are executed
- Managed annual budget and forecasting for department OPEX and CAPEX keeping within budget of 10%
- Oversaw outsourced vendor relationships, ensuring compliance with SOW.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense report
- Handled administrative systems to assist senior leadership and over 125 staff members
Senior Head Operations
Globe Telecom
06.2008 - 01.2014
- Managed customer-facing teams, achieving acquisition and usage targets increasing monthly by 11%
- Developed continuous improvement projects, lowering Customer Service budget while maintaining high NPS maintaining 85% score
- Instituted cost-saving programs and improved customer retention.
Senior Operations Manager
Firstsource Limited, ICICI BANK
06.2007 - 06.2008
- Accomplished 95% completion rate for transactions, ensuring customer satisfaction
- Designed performance dashboards and implemented QA projects for SLA and AHT management
- Developed training programs and effectively handled escalations.
- Oversaw staff and sub-contractor performance review assessments
Education
Graduate, Bachelor of Fine Arts - Advertising
University of Santo Tomas
Philippines1999
Skills
- Microsoft Tools, SaleForce, Zendesk, Tableau, SAP, Oracle, Alteryx, Avaya CenterVU, IVR
- Accounts Payable and Accounts Receivable
- Financial Administration
- Account Reconciliation
Languages
English
Native or Bilingual
Timeline
Claims Advisor
TD Insurance Meloche Monnex
12.2023 - Current
Management Reporting
TD Bank
04.2023 - 12.2023
Accounts Payable Analyst
TD Bank
10.2021 - 04.2023
Customer Account Coordinator - Account Analyst
J.D. Irving
09.2021 - 10.2021
Supply Management Analyst
ExxonMobil
07.2019 - 09.2021
Team Leader – Billing Analyst
Tech Mahindra
08.2018 - 07.2019
Operations Manager
S&P Data - Rogers Communication
01.2018 - 08.2018
Assistant Vice President
Mynt
01.2014 - 12.2017
Senior Head Operations
Globe Telecom
06.2008 - 01.2014
Senior Operations Manager
Firstsource Limited, ICICI BANK
06.2007 - 06.2008
Graduate, Bachelor of Fine Arts - Advertising
University of Santo Tomas
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