Arvind Vikash Ravi
Ottawa,ON
Summary
A righteous, experienced, and results-oriented HR Operations Specialist with progressive experience in talent acquisition, employee lifecycle management, and organizational support across global teams. Skilled in streamlining recruitment processes and coordinating onboarding and offboarding. Known for maintaining confidentiality, fostering cross-functional collaboration, and driving operational excellence in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Farm Boy
06.2025 - Current
- Be a member of the grocery team, ensuring good customer relations and contributing to the image of the store.
- Responsible for performing product facing, stocking, and merchandising in grocery, dairy, and frozen departments.
- Support customers in product questions, special requests, and solving problems to create a friendly atmosphere.
- Support team members at the most active time, enhancing efficiency and customer satisfaction.
- Handled customer issues and conflict management with positive results and met the standards of HR and the company.
- Helped to plan and delegate tasks to be efficient in the grocery, dairy, and frozen departments.
- Undertook the store opening /closing duties and ensured adherence to company procedures.
Customer Service Representative
Maruthi South Indian Restaurant
03.2024 - 05.2025
- Led the front-of-house team to achieve a 95% customer satisfaction rate by ensuring every interaction was positive and solutions-based, aligning with brand standards.
- Managed operations by overseeing 50+ daily orders & adapting processes to efficiently meet peak-hour demands, resulting in a 20% increase in operational efficiency.
- Utilized tailored communication to handle 30+ daily customer inquiries, enhancing customer engagement by 30%.
- Processed up to $6,000 in daily sales, introducing happy hours during off-peak hours, which improved sales by 18%.
HR Executive
The Artistic Company
10.2022 - 10.2023
- Spearheaded end-to-end recruitment for 30+ positions, streamlining processes & increasing hiring efficiency by 25%.
- Managed a recruitment budget of CAD 16,217, executing cost-effective hiring strategies that reduced costs by 22%.
- Developed & implemented HR policies that reduced employee turnover by 15%, fostering better workplace relations.
- Conducted 50+ interviews, onboarded new hires & delivered training programs, achieving 98% compliance with HR policies.
HR Executive
Krishpar Technologies
09.2021 - 10.2022
- Identified & sourced candidates through various channels, increasing candidate pool by 30% & quality of hires by 20%.
- Screened resumes & applications, conducting interviews to shortlist qualified candidates, reducing time-to-hire by 25%.
- Managed the recruitment process, posting job openings & updating job descriptions, enhancing recruitment efficiency.
- Collaborated with hiring managers to understand hiring needs & develop effective recruitment strategies, improving hiring success rate by 28%.
Education
Post Graduate Certificate - HR & Business Management
Algoma University
05.2025
Bachelor of Business Administration -
University of Madras
01.2021
Skills
- Customer Satisfaction Strategy
- Conflict Resolution
- Data Analysis
- Recruitment Strategies
- Talent Acquisition
- Employee Relations
- Operations Management
- MS Office
- MS Excel
- Applicant tracking systems (ATS)
- Data management tools
- Customer relationship management (CRM) software
- Analytics tools
- HR management software
- Online Job posting
- Problem-solving
- Communication
- Team leadership
- Adaptability
- Conflict resolution
- Organizational skills
- Cross-cultural competence
- Negotiation
- Time management
- Customer engagement
Certification
- NCVTE Diploma in GST, Gained knowledge of Goods & Services Tax regulations, compliance procedures & application in business operations.
- NCVTE Diploma in Logistics, Supply Chain MGMT & Retail MGMT, Acquired skills in logistics & supply chain management, optimizing retail operations & enhancing supply chain efficiency.
Leadership & Academic Projects:
Recruitment & Selection (Course Project): Developed a comprehensive recruitment framework integrating strategic candidate sourcing with ATS metrics and designed behavioral and situational interviews with scoring rubrics.
Succession Planning & Global Mobility (Course Project) - Created a plan for leadership transitions & promotions in a new international unit that included cross-cultural & compliance factors.
Operational Improvement Initiatives (Capstone) - Used process analysis to create better efficiencies, customer satisfaction, and team coordination in HR and customer service situations.
Timeline
Customer Service Representative
Farm Boy
06.2025 - Current
Customer Service Representative
Maruthi South Indian Restaurant
03.2024 - 05.2025
HR Executive
The Artistic Company
10.2022 - 10.2023
HR Executive
Krishpar Technologies
09.2021 - 10.2022
Post Graduate Certificate - HR & Business Management
Algoma University
Bachelor of Business Administration -
University of Madras