Arvind Pandey
Brampton,ON
Summary
Dynamic Sales Consultant and Retail Sales Manager with a proven track record at Brampton North Nissan and Leon's Furniture. Excelled in consultative sales, customer relationship management, and persuasive communication, significantly enhancing customer satisfaction and loyalty. Demonstrated expertise in CRM systems and interpersonal skills, driving sales growth and team performance through effective leadership and strategic planning.
Overview
13
13
years of professional experience
Work History
Sales Consultant
Brampton North Nissan
05.2019 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized profit margins while maintaining competitive pricing structures through skillful negotiation tactics with clients during the sales process.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Sales Manager
Leon's Furniture
10.2012 - 04.2019
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Trained team members in successful strategies to meet operational and sales targets.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Mentored team members to enhance professional development and accountability in workplace.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
Education
Master of Arts - Public Administration
University of Lucknow
India Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Persuasive Communication
- Closing Techniques
- Consultative Sales
- Referral Generation
- Prospect qualification
- Customer Success Management
- Relationship selling
- Strong Communication and Interpersonal Skills
Accomplishments
- Ranked #1 in Pre owned Car Sales for 2022, 2023 & 2024
- Top Sales Consultant at Leon's for 2014 and 2015
Languages
English
Full Professional
Hindi
Native or Bilingual
Urdu
Limited Working
Timeline
Sales Consultant
Brampton North Nissan
05.2019 - Current
Retail Sales Manager
Leon's Furniture
10.2012 - 04.2019
Master of Arts - Public Administration
University of Lucknow