Arvind Kumar
Brampton
Summary
Experienced Customer Service Representative with over 4 years of dedicated service, excelling in accurate order handling and POS transactions. Proactively ensures a safe working environment by monitoring store activity. Seasoned AZ driver with 6 months of long-haul trucking experience, adept at problem-solving, improving customer satisfaction, and implementing operational enhancements.
Overview
5
5
years of professional experience
Work History
Security Guard Officer
Paragon Security
06.2025 - Current
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted routine inspections and patrols to identify potential hazards.
- Responded to incidents and emergencies, coordinating with local law enforcement as necessary.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
Long Haul Truck Driver
Northern Cargo Logistics Inc
01.2025 - 06.2025
- Delivered freight across long distances, ensuring timely arrival and adherence to schedules.
- Conducted pre-trip inspections, maintaining vehicle safety and compliance with regulations.
- Managed route planning, optimizing delivery efficiency and reducing operational costs.
- Maintained accurate logbooks, ensuring compliance with federal and state regulations.
- Resolved issues during transit, enhancing customer satisfaction through effective problem-solving.
- Maintained a clean driving record, adhering to all federal and state transportation regulations for safe long haul operations.
Uber Driver
Uber And Lyft
08.2022 - 03.2025
- Navigated diverse routes efficiently, ensuring timely arrivals for passengers.
- Maintained vehicle cleanliness and safety, enhancing passenger comfort and satisfaction.
- Utilized GPS technology to optimize travel routes and minimize wait times.
- Provided exceptional customer service, addressing passenger inquiries and concerns promptly.
- Managed cashless transactions effectively, ensuring accurate fare collection and financial reporting.
- Developed strong communication skills while interacting with diverse groups of riders daily.
Material Handler
CEVA Logistics Inc.
02.2024 - 01.2025
- Operated forklifts and pallet jacks to transport materials efficiently across warehouse facility.
- Conducted inventory checks, ensuring accurate stock levels and minimizing discrepancies.
- Loaded and unloaded shipments, verifying contents against packing slips for accuracy.
- Maintained cleanliness and organization of work area to promote safety standards.
- Improved safety standards, conducting thorough inspections of material handling equipment.
- Provided excellent customer service, resolving issues swiftly and maintaining positive relationships.
Furniture Manufacturing Supervisor
Furniture Nu Style
07.2021 - 08.2022
- Establish methods to meet work Schedules and coordinate work activities with another department.
- Resolve work problems and recommend work measures to improve productivity and product quality.
- Provided Exceptional customer service resulting in increased customer referrals.
- Implemented safety protocols, significantly reducing workplace accidents.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
Customer Service Representative
Walmart
05.2020 - 04.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume customers while maintaining quality service standards.
- Utilized CRM software to track interactions and ensure follow-up on customer issues.
- Collaborated with team members to streamline processes and improve service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Computer System Technician - networking
St. Clair Mississauga
Mississauga, ONOMVIC Certification COURSE - undefined
Georgian College
Barrie, ONSkills
- Conflict Resolution: Skilled in handling customer complaints and difficult situations
Customer Service Excellence: 4 years face-to-face customer interaction experience
Independent work :Experience working alone and making decisions under pressure
- Safe driving Skills : Proficient in operating commercial vehicles,adhering to traffic laws and following safe driving practice to ensure the safety of passengers and other road users
Technology Proficiency: Computer systems, networking, and electronic applications
Operations Management: Experience with inventory control, logistics, and coordination
Languages
English
Hindi
Punjabi
Timeline
Security Guard Officer
Paragon Security
06.2025 - Current
Long Haul Truck Driver
Northern Cargo Logistics Inc
01.2025 - 06.2025
Material Handler
CEVA Logistics Inc.
02.2024 - 01.2025
Uber Driver
Uber And Lyft
08.2022 - 03.2025
Furniture Manufacturing Supervisor
Furniture Nu Style
07.2021 - 08.2022
Customer Service Representative
Walmart
05.2020 - 04.2022
OMVIC Certification COURSE - undefined
Georgian College
Computer System Technician - networking
St. Clair Mississauga
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