Arvind Kattar
Project Manager
Mississauga,ON
Summary
Dynamic Operations Manager with a proven track record at Clarity Eye Institute, excelling in process implementation, process improvement and team leadership. Streamlined clinic operations, enhancing patient care efficiency and reducing costs through strategic vendor management and optimizing resource use. Adept at performance monitoring and fostering a collaborative workplace culture, driving significant operational enhancements.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Operations Manager
Clarity Eye Institute
Vaughan, ON
09.2021 - Current
- Developed, initiated and completed multiple projects in a dynamic environment by primarily engaging stakeholders on an ongoing basis for project cohesion.
- Led improvement initiatives to advance operational efficiencies, decrease medical errors and increase revenue.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Maintained clear communication with precise technical writing (depending on the audience) to document and inform critical processes.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Assistant Manager
Clarity Eye Institute
Vaughan, ON
03.2017 - 12.2020
- Direct day-to-day administrative and operational functions for five clinics, providing guidance and leadership to over 80 employees across more than ten departments.
- Engaged with physicians, patients and senior management to identify and resolve healthcare needs and coordinate treatment plans.
- Took active role in implementation and performance of three new clinics by coordinating staffing, patient management and IT infrastructure with managers, external contractors and clinic staff.
Ophthalmic Technician
Clarity Eye Institute
Vaughan, ON
02.2015 - 04.2017
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Measured and recorded visual acuity, colour vision testing and intraocular pressure using Goldman and Tonopen tonometry process.
- Learnt and proficient in use of ophthalmic instruments such as IOL Master, iTrace, Galilei G4, ArcScan and OCT.
Education
Health Informatics -
Ryerson University
Toronto, ON 01.2019 - 04.2021
M.D. -
Ross University School Of Medicine
Dominica 01.2009 - 11.2013
Bachelor of Science - Biology
University Of Toronto At Mississauga
Mississauga 09.2004 - 07.2008
Skills
- Strategic Planning
Accomplishments
- Promoted to Operations Manager after 7 years with the company.
- Maintained operational expenses despite rising costs by controlling HR costs, inventory management and clinic efficiency.
- Reduced company turnover by 50% through staff engagement. .
- Supervised team of 8 department heads / clinic managers.
- Resolved product issue through consumer testing.
- Aided in the implementation of EMRs and ancillary software, across 7 clinics and 3 surgical centres.
Quote
Tough times don't last, but tough people do.
Anonymous
Timeline
Operations Manager
Clarity Eye Institute
09.2021 - Current
Health Informatics -
Ryerson University
01.2019 - 04.2021
Assistant Manager
Clarity Eye Institute
03.2017 - 12.2020
Ophthalmic Technician
Clarity Eye Institute
02.2015 - 04.2017
M.D. -
Ross University School Of Medicine
01.2009 - 11.2013
Bachelor of Science - Biology
University Of Toronto At Mississauga
09.2004 - 07.2008
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