Arvin Alejo
Westlock,AB
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Well-organized and skilled at providing customers with accurate and quick service. Offering 5 years of experience in customer service, preparing various types of food and stocking and organizing deliveries.
Overview
6
6
years of professional experience
Work History
Cash, Grocery, Deli, and Produce Clerk
Sobeys
11.2017 - Current
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Kept tidy and organized area to comply with cleanliness standards.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Checked for outdated and overripe grocery items and removed from inventory.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Sandwich Artist
Subway
01.2022 - 02.2023
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Restocked and rotated stock in display case to mitigate stock loss.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Education
High School Diploma -
St. Mary School
Westlock, AB06.2022
Skills
- Quality Inspections
- Food Running
- Build Displays
- Box Cutter and Pallet Jack Safety
- Safe Work Practices
- Motivated Team Player
- Grocery Standards
- Warehouse Coordination and Support
- Performance Improvement
- Cleaning and Sanitation
- Product Knowledge
- Safety Standards
Accomplishments
- Designed eye-catching product displays, helping to increase merchandise visibility to the customer.
- Developed outstanding skills in time management, customer engagement and oral communications through consistent interaction with supervisors and customers.
- Participated in community events in town to gain better connections with townspeople.
- Volunteered to help in school sports events during school.
- Maintained a good relationship with teachers, and other students while in school.
Timeline
Sandwich Artist
Subway
01.2022 - 02.2023
Cash, Grocery, Deli, and Produce Clerk
Sobeys
11.2017 - Current
High School Diploma -
St. Mary School
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