Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Arvin Ayala

Toronto

Summary

Driven Sales Manager with 7+ years of retail management experience keeping stores operating smoothly, with a proven track record of driving revenue growth and optimizing payroll. Specialties include leadership and staff development, and successfully managing high-performing teams. Skilled in Microsoft Excel and project collaboration, and fostering an engaging work environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Coach

Nike
Toronto
08.2024 - Current
  • Managed a Tier 2 location, increasing revenue by 9% by the second quarter through conversion and ADT (average dollar transaction).
  • Controlled wage spending for Tier 2 locations, improving year-to-date payroll by the second quarter.
  • Gained the opportunity to open and manage the newest Tier 1 location in the GTA market after the Tier 2 performance increase during my term.
  • Maintained Rank 1 in Canada’s Tier 1 Store Division for the highest metric vs. plan through KPIs and sales from the store opening to the present day.

Multi-Store Manager

Frank And Oak
Toronto
10.2022 - 07.2024
  • Managed the flagship location while training and developing all stores within the GTA.
  • Led the Ontario District, producing 35% of retail store revenue for the company.
  • Opened three locations in the GTA market and recruited from Leadership DORs to Associates.
  • Schedule collaborative meetings with HO to recap the week's performance, opportunities, and action plans
  • Regulated touch bases with the leadership of three locations to ensure consistency in performance.

Store Manager

Frank And Oak
Toronto
09.2020 - 10.2022
  • Accomplished three back-to-back quarters of attaining sales targets and compensation (LY sales).
  • Reduced payroll spending by 12% within the same term of last year's payroll spending versus revenue.
  • Curated effective schedules to impact sales through traffic reports, controlled payroll to save wages versus revenue, and aligned with visual and operational needs.
  • Initiated development plans to accelerate store internal growth, and to maintain the leadership retention rate.

Coach

Nike
Toronto
09.2019 - 03.2020
  • Support the Store Manager with the recruitment, training, development, and succession of high-performing, results-driven team members.
  • Support the Store Manager through the execution of all performance management tools, including the annual performance review, to set expectations, coach, and contribute to an environment that encourages engagement, retention, and talent.
  • Support the Store Manager in managing the day-to-day operations to ensure the store meets key performance indicators, and profit and loss expectations.

Visual Merchandiser

Frank And Oak
Toronto
02.2017 - 08.2019
  • Led visual operations of four locations, ranging from C volume to A volume, alongside the store openings of these locations in the GTA market.
  • Executed floor set changes to showcase new products and maximize sales floor real estate to accommodate both core and previous collection shop flow.
  • Collaborated with the Store Manager and leadership team to tailor the store's visual representation based on product performance, inventory volume/capacity, and local social trends.
  • Trained teams on new arrivals to provide technical product knowledge and selling points on how to feature them to clients.

Team Lead

Frank And Oak
Toronto
01.2017 - 02.2017
  • Open and close the store in accordance with the opening and closing procedures.
  • Review and interpret daily business data and metrics to track progress toward sales goals, and motivate the team to drive business results.
  • Maximizes the floor supervisor role to deliver strong metrics and results driven by team selling and operational productivity.

Education

Diploma - Business & Marketing

Humber College
Toronto, ON
01-2018

Graduate Certificate - Fashion Arts

Humber College
Toronto, ON
01-2017

Skills

TECHNICAL SKILLS

  • Microsoft Excel
  • ADP Workforce
  • Bamboo HR
  • Outlook
  • Google Drive
  • Slack
  • AutoCAD

PROFESSIONAL SKILLS

  • Leadership
  • Store Management
  • Recruiting
  • Staff Training & Development
  • Project Collaboration
  • Communication
  • Scheduling and Payroll

Accomplishments

  • Store Manager of the Year 2023
  • Co-op Education Award (Business & Marketing)

Certification

  • WHMIS Certificate
  • Smart Serve Certificate
  • AODA Certificate

Timeline

Senior Coach

Nike
08.2024 - Current

Multi-Store Manager

Frank And Oak
10.2022 - 07.2024

Store Manager

Frank And Oak
09.2020 - 10.2022

Coach

Nike
09.2019 - 03.2020

Visual Merchandiser

Frank And Oak
02.2017 - 08.2019

Team Lead

Frank And Oak
01.2017 - 02.2017

Diploma - Business & Marketing

Humber College

Graduate Certificate - Fashion Arts

Humber College

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Arvin Ayala