Arvin Armand
Toronto
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Discounter's Pool And Spa Warehouse
04.2023 - Current
- Addressed customer account discrepancies and concerns.
- Maintained communication with staff and customer to foster quality representation.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Kept sales receipts and maintained accounting records.
- Welcomed customers to assist in selecting appropriate merchandise and products.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
Customer Service Representative
Farm Boy
10.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Assistant Basketball Coach
Batis Team
09.2017 - 09.2019
- Led practice sessions with players practicing drills, honing techniques and scrimmaging to put practiced skills into play.
- Represented school and athletic program in positive light locally and in media.
- Acted as positive role model for team participants and in community.
- Assisted in developing student-athletes to fullest potential and performing under pressure.
- Coordinated with head coach and experienced players to develop curriculum and play book.
- Assisted and advised students on academic issues and goals.
Education
Bachelor of Science - Software Systems Engineering
Seneca Colllege
04.2026
Skills
- Microsoft Excel
- Active Listening
- Time Management
- Managing Multiple Tasks
- Positive Reinforcement Strategies
- Health Care System
- Team player
- Customer Inquiries
Timeline
Customer Service Representative
Discounter's Pool And Spa Warehouse
04.2023 - Current
Customer Service Representative
Farm Boy
10.2022 - 05.2023
Assistant Basketball Coach
Batis Team
09.2017 - 09.2019
Bachelor of Science - Software Systems Engineering
Seneca Colllege
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