Arusyak Melkumyan
Business Adminstration (MBA)
Redlands
Summary
Dynamic sales associate and administrative coordinator with a proven track record at TJX Companies, excelling in customer service and sales strategies. Recognized for consistently achieving sales targets and enhancing customer satisfaction through effective communication and problem-solving skills. Adept at multitasking and project management, driving operational efficiency and team collaboration.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Sales Associate, Coordinator
TJX Companies
12.2021 - 03.2023
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted with end-of-day financial procedures, ensuring accurate reporting and compliance with store audit policies.
Administrative Coordinator
Dilijan Resort & Spa
09.2016 - 12.2019
- Front and Back Office Coordination
Supporting front desk operations (scheduling, guest inquiries, shift changes)
Assisting with staff rosters and coordinating with departments (housekeeping, maintenance, kitchen) - Guest Service Support
Handling guest correspondence (emails, special requests, complaints)
Managing VIP guest lists or group bookings support - Administrative Tasks
Preparing daily reports (occupancy, arrivals/departures, revenue)
Filing and managing records (guest info, incident logs, billing issues)
Supporting event/conference planning if the hotel hosts events - Human Resources Assistance
Assisting with onboarding and training new staff
Tracking attendance and assisting with payroll documentation
Coordinating internal communications between hotel departments - Finance & Procurement
Tracking budgets for departments (especially for supplies or events)
Ordering supplies for front desk or admin operations
Assisting with invoices and vendor management - Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
Education
Bachelor of Science - Business Administration And Management
University of Redlands
Redlands, CA 05.2001 -
Associate of Science - Business Administration
Crafton Hills College
Yucaipa, CA 05.2001 -
Bachelor of Science - Philology
Yerevan State University
Yerevan,Armenia 05.2001 -
Skills
Customer service
Sales strategies
Financial analysis
Project management
Multitasking
Team building
Effective communication
Time management
Teamwork and collaboration
Problem-solving
Problem-solving skills
Goal oriented
Sales expertise
Cash handling
Exceptional customer service
Timeline
Sales Associate, Coordinator
TJX Companies
12.2021 - 03.2023
Administrative Coordinator
Dilijan Resort & Spa
09.2016 - 12.2019
Bachelor of Science - Business Administration And Management
University of Redlands
05.2001 -
Associate of Science - Business Administration
Crafton Hills College
05.2001 -
Bachelor of Science - Philology
Yerevan State University
05.2001 -
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