Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arusyak Melkumyan

Business Adminstration (MBA)
Redlands

Summary

Dynamic sales associate and administrative coordinator with a proven track record at TJX Companies, excelling in customer service and sales strategies. Recognized for consistently achieving sales targets and enhancing customer satisfaction through effective communication and problem-solving skills. Adept at multitasking and project management, driving operational efficiency and team collaboration.

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Sales Associate, Coordinator

TJX Companies
12.2021 - 03.2023
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assisted with end-of-day financial procedures, ensuring accurate reporting and compliance with store audit policies.

Administrative Coordinator

Dilijan Resort & Spa
09.2016 - 12.2019
  • Front and Back Office Coordination
    Supporting front desk operations (scheduling, guest inquiries, shift changes)
    Assisting with staff rosters and coordinating with departments (housekeeping, maintenance, kitchen)
  • Guest Service Support
    Handling guest correspondence (emails, special requests, complaints)
    Managing VIP guest lists or group bookings support
  • Administrative Tasks
    Preparing daily reports (occupancy, arrivals/departures, revenue)
    Filing and managing records (guest info, incident logs, billing issues)
    Supporting event/conference planning if the hotel hosts events
  • Human Resources Assistance
    Assisting with onboarding and training new staff
    Tracking attendance and assisting with payroll documentation
    Coordinating internal communications between hotel departments
  • Finance & Procurement
    Tracking budgets for departments (especially for supplies or events)
    Ordering supplies for front desk or admin operations
    Assisting with invoices and vendor management
  • Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
  • Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.

Education

Bachelor of Science - Business Administration And Management

University of Redlands
Redlands, CA
05.2001 -

Associate of Science - Business Administration

Crafton Hills College
Yucaipa, CA
05.2001 -

Bachelor of Science - Philology

Yerevan State University
Yerevan,Armenia
05.2001 -

Skills

    Customer service

    Sales strategies

    Financial analysis

    Project management

    Multitasking

    Team building

    Effective communication

    Time management

    Teamwork and collaboration

    Problem-solving

    Problem-solving skills

    Goal oriented

    Sales expertise

    Cash handling

    Exceptional customer service

Timeline

Sales Associate, Coordinator

TJX Companies
12.2021 - 03.2023

Administrative Coordinator

Dilijan Resort & Spa
09.2016 - 12.2019

Bachelor of Science - Business Administration And Management

University of Redlands
05.2001 -

Associate of Science - Business Administration

Crafton Hills College
05.2001 -

Bachelor of Science - Philology

Yerevan State University
05.2001 -
Arusyak MelkumyanBusiness Adminstration (MBA)