ARUSHI VERMA
Calgary,Canada
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking, and ready to join my next team.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Revital Health Physio and Massage Clinic
Calgary, Canada
05.2024 - Current
- Answered a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Administrative tasks like managing patient records, medical billing, and insurance claims.
- Fully trained with Jane.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies, and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Experience with computer applications, like emails, word processing, spreadsheets, and database management systems.
- Maintaining the data system and database.
- Completed reports.
- Managed office supplies inventory and placed orders when necessary.
Customer Representative
Real Canadian superstore
Calgary, Canada
12.2021 - 01.2025
- Greeted customers in a friendly, helpful manner.
- Provided high-quality customer service to customers.
- Handled sales transactions and returns in a timely manner.
- Answered all questions regarding products and promotions.
- Aimed to keep customers satisfied and returning to Macy's.
- Working as part time.
Education
Administrative Professionals -
Bow Valley college
Calgary09.2023
Hospital Unit Clerk -
Bow Valley college
Calgary09.2022
Bachelors of medical - Medical Sciences
Guru Nanak college
Sri Muktsar Sahib05.2019
Skills
- Excellent communication skills
- Troubleshooting skills
- Multitasking skills
- Mediation and negotiation skills
- Marketing strategies
- Hospitality
- Adaptability and learning
- Teamwork and collaboration
- Time management
- Customer interactions
- Problem-solving skills
- Proofreading
- Documentation
- Outlook calendar management
Languages
- English, Full Professional
- Hindi, Native or Bilingual
- Punjabi, Native or Bilingual
Timeline
Administrative Assistant
Revital Health Physio and Massage Clinic
05.2024 - Current
Customer Representative
Real Canadian superstore
12.2021 - 01.2025
Administrative Professionals -
Bow Valley college
Hospital Unit Clerk -
Bow Valley college
Bachelors of medical - Medical Sciences
Guru Nanak college
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