Hi, I’m
Arushi Verma
Calgary,Canada
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking, and ready to join my next team.
Overview
3
years of professional experience
Work History
Revital Health Physio and Massage Clinic
Administrative Assistant
05.2024 - Current
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Administrative tasks like managing patient records, medical billing and insurance claims.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Experience with computed application like emails,word processing,spreadsheets and database management system.
AAI Corporation (Calgary International Airport)
Customer Service Representative
03.2023 - Current
Job overview
- Company Overview: escort security
- Escort security
Concorde Airport Services (Calgary International A
Customer Care Ambassdor
06.2024 - 10.2024
Job overview
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Reduced customer complaints with proactive problem-solving strategies and a focus on clear communication.
- Assisted management in identifying areas for improvement within the team, implementing changes that led to significant enhancements in service delivery outcomes.
- Providing exceptional customer assistance in areas of Canada border services Agency, US customs and border protection, information service and passenger assistance
Coral Springs medical clinic
Medical Office Assistant
10.2023 - 05.2024
Job overview
- Greeted patients with enthusiasm and a delightful and helpful attitude
- Handled patients calls and responded to queries about services
- Handles large volume of calls and emails on a day to day basis with a sense of calm and good work ethic
- Responded to patient complaints in a professional and effective way
- Worked to address all patients concerns in a timely and effective manner
- Provided secretarial and office management support while building cooperative working relationship
Real Canadian superstore
Customer Representative
12.2021 - 03.2024
Job overview
- Greeted customers in a friendly and helpful manner
- Provided high quality customer service to customers
- Handled sales transactions and returns in a timely manner
- Answered all questions regarding products and promotions
- Aimed to keep customers satisfied and returning to Macy's
Bow Valley college
Administrative Professionals
09.2022 - 09.2023
Job overview
- Completed internship at Court of kings bench (180 hrs)
- Worked closely with procedure control and searches department, performing searches of documents as per clients request
- Learned to use case application
- Maintaining data system and database
- Completed reports, proofreading and documentation for legal purpose
- Outlook calendar management
Bow Valley college
Hospital Unit Clerk
09.2021 - 09.2022
Education
Bow valley college
Administrative professionals
09.2023
University Overview
- Completed internship at Court of kings bench (180 hrs)
- Worked closely with procedure control and searches department, performing searches of documents as per clients request.
- Learned to use case application.
Bow Valley college
Hospital Unit clerk
09.2022
Guru Nanak college
Bachelors of medical from Medical Sciences
05.2019
University Overview
Graduated with Medical Sciences.
Skills
- Excellent Communication Skills
- Troubleshooting Skills
- Multitasking Skills
- Mediation and Negotiation Skills
- Marketing Strategies
- Hospitality
- Adaptability and learning
- Teamwork and collaboration
- Time management
- Customer interactions
- Problem solving skills
- Maintaining data system and database
- Completed reports
- Proofreading
- Documentation
- Outlook calendar management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Care Ambassdor
Concorde Airport Services (Calgary International A
06.2024 - 10.2024
Administrative Assistant
Revital Health Physio and Massage Clinic
05.2024 - Current
Medical Office Assistant
Coral Springs medical clinic
10.2023 - 05.2024
Customer Service Representative
AAI Corporation (Calgary International Airport)
03.2023 - Current
Administrative Professionals
Bow Valley college
09.2022 - 09.2023
Customer Representative
Real Canadian superstore
12.2021 - 03.2024
Hospital Unit Clerk
Bow Valley college
09.2021 - 09.2022
Bow Valley college
Hospital Unit clerk
Guru Nanak college
Bachelors of medical from Medical Sciences
Bow valley college
Administrative professionals
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