Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Arushi Verma

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Amazon Associate

DNW Logistics
10.2023 - Current
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Assistant Manager

McDonald's Restaurant
12.2020 - 09.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Call Center Representative

Teleproformance
09.2019 - 12.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Education

Business Administration in Management - Management

NorQuest College
Edmonton, AB
04.2021

Skills

  • Management Support
  • Data Entry
  • Preparing Reports
  • Cash Handling
  • Workplace Safety
  • Customer Engagement
  • MS Office
  • Computer Skills
  • Record and File Management
  • Time Management
  • Inventory Management
  • Store Organization
  • Customer Assistance
  • Work Planning and Prioritization

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • CPR Certified.
  • Food safety Certified.

Timeline

Amazon Associate

DNW Logistics
10.2023 - Current

Assistant Manager

McDonald's Restaurant
12.2020 - 09.2023

Call Center Representative

Teleproformance
09.2019 - 12.2020

Business Administration in Management - Management

NorQuest College

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Arushi Verma