Arushi Verma
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Amazon Associate
DNW Logistics
Edmonton, AB
10.2023 - Current
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Assistant Manager
McDonald's Restaurant
Edmonton, AB
12.2020 - 09.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Call Center Representative
Teleproformance
Edmonton, AB
09.2019 - 12.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
Business Administration in Management - Management
NorQuest College
Edmonton, AB04.2021
Skills
- Management Support
- Data Entry
- Preparing Reports
- Cash Handling
- Workplace Safety
- Customer Engagement
- MS Office
- Computer Skills
- Record and File Management
- Time Management
- Inventory Management
- Store Organization
- Customer Assistance
- Work Planning and Prioritization
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- CPR Certified.
- Food safety Certified.
Timeline
Amazon Associate
DNW Logistics
10.2023 - Current
Assistant Manager
McDonald's Restaurant
12.2020 - 09.2023
Call Center Representative
Teleproformance
09.2019 - 12.2020
Business Administration in Management - Management
NorQuest College