ARUSHI GUPTA

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Cleaned counters, machines, utensils and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Maintained regular and consistent attendance and punctuality.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Prioritized drink requests while managing interruptions.
• Completed over successful daily cash audits to correctly balance drawers at end of each shift.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Maintained customer satisfaction with quick and professional handling of product returns.

• Introduced new methods, practices and systems to reduce turnaround time
• Evaluated suppliers to maintain cost controls and improve operations

• Sorted and organized files, spreadsheets and reports.
• Analyzed problems, identified solutions and made decisions.
• Interacted with customers by phone, email or in-person to provide information.
• Completed research, compiled data, updated spreadsheets and produced timely reports.
• Worked on projects using knowledge gained in classes to put together recommendations for issues.
• Answered incoming telephone calls, took down messages and provided information.
• Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department.

• Assisted with special events or programs.
• Maintained clean, neat and operational facilities to serve program needs.
• Used strong interpersonal communication skills to convey information to others.
• Supported engaging, fun and smooth-running events by helping with organization and planning.
• Planned and delivered numerous activities and special events for programs and services.
• Encouraged donations by supporting community fundraising events and campaigns.

Global business management

• Member of ACE Humber