Arushi Dhiman
Toronto
Summary
Detail-oriented and customer-focused professional with a strong aptitude for technical troubleshooting and problem-solving. Experienced in engaging with customers, analyzing and isolating technical issues, and providing accurate step-by-step guidance in a high-volume call center environment. Adept at multitasking across multiple applications while maintaining a calm and service-oriented demeanor. Highly motivated and disciplined to succeed in a remote work environment with strict adherence to structured schedules
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Nordia
05.2023 - 05.2024
- Skillfully utilize various applications to investigate and offer prompt solutions.
- Interact with callers by attentively listening, evaluating, and resolving technical problems with an emphasis on precision and effectiveness.
- Address conflict resolution and alleviate customer frustrations with professionalism and understanding.
- Provide customers with clear and patient guidance through step-by-step instructions, facilitating a smooth resolution process.
- Manage a significant influx of incoming calls in a dynamic, organized environment, ensuring outstanding customer satisfaction.
- Operate autonomously in a virtual setting, sustaining high performance while following a defined schedule.
Customer Service Manager
Teleperformance
02.2020 - 09.2021
- Employed by Abode Acrobat Services.
- Conducted thorough research and analysis of customer inquiries utilizing various databases and applications to identify effective resolutions.
- Delivered remote assistance to clients facing technical difficulties with both software and hardware products.
- Sustained a high customer service rating by addressing client issues promptly and professionally.
- Contributed to the training of new staff on optimal practices for customer engagement and problem-solving
Education
High School Diploma -
Canadore College of Applied Arts And Technology
Toronto, ON12-2022
High School Diploma -
Fleming College
Peterborough, ON04-2022
BBA - Business Administration And Management
Indraprastha University
New Delhi, India05-2019
Skills
Technical & Problem-Solving Skills
- Troubleshooting & Technical Support
- Application & System Navigation
- Data Entry & Documentation
Customer Interaction & Communication
- Clear & Concise Communication
- Conflict Resolution & De-escalation
- Patience & Adaptability
Technical Tools & Software
- CRM Software (Salesforce, Zendesk, Freshdesk)
- Remote Support Platforms (TeamViewer, LogMeIn)
- Communication Tools (Microsoft Teams, Slack, Zoom)
Multitasking & Efficiency
- Handling High-Volume Calls
- Navigating Multiple Applications Simultaneously
- Following Step-by-Step Procedures Accurately
- Time Management & Prioritization
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
Languages
English
Full Professional
Timeline
Customer Support Specialist
Nordia
05.2023 - 05.2024
Customer Service Manager
Teleperformance
02.2020 - 09.2021
High School Diploma -
Canadore College of Applied Arts And Technology
High School Diploma -
Fleming College
BBA - Business Administration And Management
Indraprastha University
Similar Profiles
Navi NaviNavi Navi
Customer Service Representative at NordiaCustomer Service Representative at Nordia
JINTU THOMAS C PAULJINTU THOMAS C PAUL
Service Ontario Consultant at NORDIAService Ontario Consultant at NORDIA
ANN MARIA MATHEWANN MARIA MATHEW
Sales Administrator at NordiaSales Administrator at Nordia