Arushi Dhiman
Scarborough,On
Summary
Enthusiastic customer service representative eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Team Member/Customer Service Representative
Mr pretzels
Toronto, Ontario
11.2022 - Current
- Contributed to meetings by voicing concerns and providing valuable input for continuous improvement.
- Established and nurtured positive customer relationships by offering friendly greetings and delivering exceptional service.
- Collaborated with colleagues to achieve strategic goals and meet productivity and profitability targets.
- Quickly adapted to peak sales periods, effectively managing high customer traffic and achieving a 10% increase in sales conversion rate.
- Consistently met and maintained high standards for productivity and quality in operations.
- Addressed customer needs, responding to specific requests.
- Achieved accolades from both management and customers for providing top-notch customer service, driving a 20% increase in customer satisfaction ratings.
- Educated and mentored newly hired staff, using authorized training resources.
- Maintained organized and up-to-date financial records using the accounting software, QuickBooks.
Customer Service Representative
Teleperformance
New Delhi
06.2019 - 08.2021
- Efficiently activated and managed customer accounts.
- Guided customers in resolving outstanding balances through the facilitation of bill payments or the setup of customized payment plans.
- Utilized strong communication skills to successfully address and resolve product and consumer complaints.
- Effectively managed challenging situations with a calm demeanor, defusing tension to achieve positive outcomes.
- Applied active listening techniques to gather necessary information for services, accurately inputting data into electronic systems.
- Demonstrated exceptional skills in handling difficult customer situations with a friendly approach.
- Made outbound calls to obtain account information.
- Educated customers on special pricing opportunities and company offerings.
- Stayed up-to-date on promotions, exchange guidelines, payment policies and security practices.
- Answered inbound calls, chats and emails to facilitate customer service.
- Fostered long-term customer partnerships to enhance business sustainability.
Education
Post Graduate Diploma - Human Resource Management
Canadore College of Applied Arts And Technology
North Bay, ON12-2022
Post Graduate Diploma - International Business
Fleming College
Peterborough, ON05-2022
BBA - Business Administration
Guru Gobind Singh Indraprastha University
New Delhi, India05-2019
Skills
- Email correspondence
- Data Entry
- Customer Service
- Appointment Scheduling
- Customer Relations
- Training and development
- Sales proficiency
- Relationship Building
- Multitasking and Prioritization
- English Fluency
- Problem Resolution
- Business development understanding
- LiveChat Messaging
- Verbal and Written Communication
- Microsoft Office proficiency
- Customer-focused
- Interpersonal and written communication
- Problem-Solving
Timeline
Team Member/Customer Service Representative
Mr pretzels
11.2022 - Current
Customer Service Representative
Teleperformance
06.2019 - 08.2021
Post Graduate Diploma - Human Resource Management
Canadore College of Applied Arts And Technology
Post Graduate Diploma - International Business
Fleming College
BBA - Business Administration
Guru Gobind Singh Indraprastha University
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