Arup Chakrabarty
Miss,ON
Summary
A highly skilled and enthusiastic professional with more than 25 years of delivering high impact results. Successfully managed mixed technology portfolios including niche technologies like Java, Mainframe, Pega, Filenet and Kofax. A solid background in retail banking, back office and contact centre operations and a proven ability to bridge technology and business goals. Excellent communicator and able to build strong relationships between stakeholders. Equipped with a strong technology, financial and business background, ability to bring leadership to a wide range of portfolios and practice roles throughout TD.
Overview
27
27
years of professional experience
Work History
PRACTICE LEAD
TD P&T Core Platform
01.2020 - Current
- Practice lead for Analyst practice leading teams of 17-47 practitioners forward deployed to 4 different Platform groups within Core Platform (AOS, Cards, MCA and MCL)
- Established first set of OKR’s for Analyst practice while providing guidance to fellow Practice leads and Practice Area leads
- Assisted in creating Snapshots and PG specific details that helped demonstrate Practice values to various platforms
- Creating a continuous pipeline of leaders and subject matter experts
- Developing leaders with 10% of team achieving promotions, every year, over last 3 years.
DEVELOPMENT MANAGER
TD P&T Core Platform
06.2018 - 12.2019
- TAO for MCA (aka DAS), TD DCJ legacy system used in Canadian Retail Banking
- Managed development teams (Software Engineers, BSA’s and TDL’s) in waterfall, iterative and agile practices
- Team size varied between 12 to 50
- Created PG transition plan to NEW that was rolled out January 2020 (First Core or Credit Platform group to transition to NEW).
SENIOR IT MANAGER
Scotiabank
02.2016 - 05.2018
- Managed 11 scrum teams delivering key changes to operations in Chile and Mexico
- Technologies included web services, SOA and Pega (BPM)
- Project budget exceeded $30 MM that included a development team of 130+
- Created collaborative work environments between teams speaking multiple languages
- Firefighter when pods trended Red or Yellow running war rooms to bring project back to Green.
IT MANAGER
TD Shared Application Services
10.2010 - 01.2016
- Managed over $35MM of Web Services, SOA, Java, Pega, jBPM, ECM (Filenet/Kofax) development
- Successfully delivered MBNA integration, Mortgage Automation and Estates enhancements
- Successfully initiated defect prevention measures and delivered over 5 projects and 4 work packages with zero defects in a variety of technologies.
IT MANAGER
TD DCTS Phone Channels
08.2008 - 10.2010
- Managed the overall Phone Channel technology portfolio with primary focus on the Agent Desktop and Phone Channel Pega applications
- Helped the business set strategies including creating roadmaps while ensuring resilient deliverables ranging between $2MM to $13MM (Team size varied between 13 to 50).
IT SOLUTIONS DEVELOPER / IT TEAM LEAD
TD Technology Solutions
09.2001 - 07.2008
- Managed and developed projects for a variety of contact centre groups including Phone Channel, Visa, ARFM and TD Insurance.
TEAM MANAGER
TD Visa
05.1997 - 08.2001
- Motivated and developed teams that varied between 15-20 customer specialists to deliver high quality and high productive results.
Education
Building for the Future Pipeline -
TD Leadership Training Centre
01.2014
B. Comm - Finance/Accounting
University of Toronto
Toronto04.1995
Skills
- Organizational Development
- Critical Thinking
- Decision-Making
- Project Management
- Program Management
- Strategic Development
- People Management
- Client Relationships
- Agile Development
- Broad Technologies
- Practice Management
- OKR’s
Accomplishments
- 25 years of technology experience including development, analysis, project and portfolio and people management within TD
- Over 2 years leading international projects in Latin America and Canada with onshore, nearshore and offshore development resources
- Goals and results driven people manager who helps create a positive environment where the team can flourish and excel
- 2013 Delite Winner (Elite performance award at TD)
Activities Interests Recognition
- Involved in various charitable and community activities including the United Way, JDRF, Canadian Cancer Society and Heart and Stroke Foundation, Mississauga Hockey League
- Dale Carnegie Course on Effective Speaking and Human Relations
Timeline
PRACTICE LEAD
TD P&T Core Platform
01.2020 - Current
DEVELOPMENT MANAGER
TD P&T Core Platform
06.2018 - 12.2019
SENIOR IT MANAGER
Scotiabank
02.2016 - 05.2018
IT MANAGER
TD Shared Application Services
10.2010 - 01.2016
IT MANAGER
TD DCTS Phone Channels
08.2008 - 10.2010
IT SOLUTIONS DEVELOPER / IT TEAM LEAD
TD Technology Solutions
09.2001 - 07.2008
TEAM MANAGER
TD Visa
05.1997 - 08.2001
Building for the Future Pipeline -
TD Leadership Training Centre
B. Comm - Finance/Accounting
University of Toronto
Similar Profiles
Kimeera DavidKimeera David
Human Resources Coordinator at First National Bank - Core Banking PlatformHuman Resources Coordinator at First National Bank - Core Banking Platform
Pascal Jean-LouisPascal Jean-Louis
Product Owner at TD Bank Group EasyWeb & Mobile App PlatformProduct Owner at TD Bank Group EasyWeb & Mobile App Platform
Alessandro PompiliAlessandro Pompili
Manager Life & Health Support Services at TD Canada Trust (TD Insurance – Support Services)Manager Life & Health Support Services at TD Canada Trust (TD Insurance – Support Services)
Rhonda HillRhonda Hill
Financial Services Representative at Meridian Credit UnionFinancial Services Representative at Meridian Credit Union
Faith OlutayoFaith Olutayo
Production Assistant at Project Green LightProduction Assistant at Project Green Light