Arunpreet Kaur
Caledon,ON
Summary
Dynamic Call Center Representative with Pertemps Staffing, adept at complaint resolution and account updating. Recognized for enhancing customer satisfaction through effective problem-solving and quality control. Successfully managed high call volumes while maintaining service levels, contributing to increased customer retention rates. Proven ability to adapt swiftly to changing environments.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Pertemps Staffing
02.2024 - 01.2025
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Computer Engineering Technician - IT Network Security
Northern Pures
Scarborough12-2024
Skills
- Complaint resolution
- Call logging
- Account updating
- Communicating with clients
- Quality control
- Database research
- Call control
- Problem-solving skills
- Call center operations
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Call Center Representative
Pertemps Staffing
02.2024 - 01.2025
Computer Engineering Technician - IT Network Security
Northern Pures
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