ARUN PRASATH MURUGESAN
Montreal
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of the team. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service and lead collaboration. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Offering strong analytical skills and deep understanding of data integration, ready to excel in fast-paced environment and quickly adapt to new challenges. Brings ability to learn and master key EDI concepts and tools, ensuring seamless data exchange processes. Ready to use and develop technical and communication skills within EDI Project Management role.
Overview
12
12
years of professional experience
Work History
EDI Specialist
SharkNinja
09.2023 - Current
- Coordinated testing efforts during system upgrades or implementations to ensure minimal impact on day-to-day operations while maintaining high-quality standards throughout the process changeover period.
- Collaborated with cross-functional teams to ensure seamless integration of EDI systems across departments.
- Implemented process improvements that resulted in reduced processing times for inbound and outbound transactions.
- Led numerous initiatives aimed at improving overall data quality and integrity within the organization''s EDI systems.
- Analyzed transactional data to identify trends and patterns, providing valuable insights for strategic decision-making purposes.
- Reduced error rates in EDI transactions by conducting thorough quality assurance checks and implementing corrective actions.
- Enhanced EDI processes by implementing new mapping techniques and improving data translation.
- Served as the primary point of contact for all EDI-related inquiries from both internal and external stakeholders, providing timely and accurate responses.
- Successfully resolved numerous technical issues related to data transmission between trading partners, minimizing disruptions to daily operations.
- Provided exceptional support to internal and external stakeholders, addressing any issues or concerns related to EDI processes.
- Created and maintained EDI customer maps.
- Tracked files from origin to destination and troubleshot errors.
- Transmitted records and files to customers efficiently to maintain operational timelines.
- Trained customer service personnel in strategies for supporting electronic data interchange activities.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Order Admin Specialist Lead and Order Processing Specialist
Mitel Networks Pvt Ltd
08.2016 - 03.2023
- Worked on Order processing activities starting from processing the orders till sending the orders to the shipping team
- Created Sales orders, purchase orders, Advanced replacement orders and RMA orders through ERP system
- Created manual orders through Purchase order requests from the customers
- Accurately monitored post order activities that includes monitoring status of the orders, tracking the order and communicating the post shipment details to the customers
- Worked on Inquiries, quote generation and item proposal list for the customers
- Worked with Supply chain, logistics and shipping departments for gathering information's that require order fulfillment
- Created alignment between Supply Chain and Field Operations teams for optimization and performance improvement of order execution
- Resolved customer billing issues and provided credits/debits to the customer through the finance/billing team
- Driven business calls, handled multiple stakeholders, and be accountable to senior management by producing/maintaining accurate data
- Worked on Excel worksheets and dashboards for reporting purposes
- Provided Administrative support for the Sales team, external customers, partners, and vendors in all aspects of order processing and updated them with stock availability and quotes
- Worked with Sales team to collaboratively forecast and plan customer shipments and reported them to the senior management
Customer Support Executive
Movate formerly CSSCORP
06.2014 - 08.2016
- Assisted customers with product adoption and utilization to promote customer success
- Worked on documentation, order entry, order acceptance, scheduling, deliveries, RMA, credits, backlog management and fulfillment
- Provided reports to senior management daily to review project activities
- Initiated daily calls with clients to get aligned in project
- Monitoring individual workload and adjusting coverage so that volume is balanced across desk
- Responsible for the continuous development of agents in the team through on-the-job training, motivation, corrective actions and coaching to improve customer service/problem solving skills
- SME (subject matter expert) role with knowledge of end-to-end process of Bookings and Manual Adjustments
Sales Support Management Coordinator
Magna infotech Pvt Ltd
05.2013 - 02.2014
- As Back Office Order Cleaning in SAP:
- Worked on Manual order entry transcription and entry of paper/fax customer purchase orders into HP SAP order management system ensuring for a Complete and accurate entering of all relevant purchase order data elements including part numbers, shipping and billing information, and any special instructions
- Managed all system alerts and ensured all data elements have properly mapped from the customer transmission to HP SAP system
- Managed all system alerts and delivery blocks
- As Back Office Order Entry in SAP:
- Worked on customer orders ensuring that the SLA is met
- Generated standard quotes using the HP tools by collecting the customer requirements
- Worked on large customer accounts and hot customer accounts
- Utilized HP Knowledge Base to resolve technical/procedural issues while doing the daily task
Education
Bachelor of Engineering - Electronics and Communications
Jerusalem College of Engineering
Chennai, India04.2011
Skills
- Team Leadership
- Administration and operations
- Team management and supervision
- Quality Assurance
- Complex Problem Solving
- SAP ECC
- SFDC
- Process Improvement
- Multitasking and organization
- EDI data transformation
- EDI security measures
- EDI mapping expertise
- EDI system testing
- EDI transaction monitoring
- EDI code customization
Eligibilitytowork
Eligible to work in Canada until 03/2025 on an open work permit. Can be changed to PR after the job., Ready to relocate.
Timeline
EDI Specialist
SharkNinja
09.2023 - Current
Order Admin Specialist Lead and Order Processing Specialist
Mitel Networks Pvt Ltd
08.2016 - 03.2023
Customer Support Executive
Movate formerly CSSCORP
06.2014 - 08.2016
Sales Support Management Coordinator
Magna infotech Pvt Ltd
05.2013 - 02.2014
Bachelor of Engineering - Electronics and Communications
Jerusalem College of Engineering
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