ARUNKUMAR MARIAPPAN
New Westminster,Canada
Summary
Experienced QA Lead/Manager with expertise in managing and coordinating testing activities. Proven ability to develop effective test strategies that ensure product quality while leading teams to meet project deadlines. Strong analytical skills and proficiency in troubleshooting complex software systems, along with extensive experience in automation tools. Successfully enhanced product performance and reliability through rigorous quality control processes. Experienced in SaaS platform and ERP-class financial system testing including core banking (T24/Temenos) and insurance policy administration (Ingenium) platforms.
Overview
16
16
years of professional experience
Work History
QA Lead
HclTech@ Meta
Vancouver, Canada
07.2025 - Current
- Delivered end-to-end quality assurance across Meta FinTech payment solutions for mobile and web applications.
- Collaborated with engineering teams to triage and resolve blocker issues efficiently.
- Partnered with automation team to automate critical test cases, enhancing testing reliability.
- Drove regression optimization initiatives, reducing monthly operational testing costs significantly.
- Developed comprehensive test matrices and maintained test cases for payment and Gen AI features.
- Ensured QA standards adherence through bug triaging and complexity-based classification processes.
- Created weekly QA execution summaries for stakeholders, highlighting progress and risk flags.
- Promoted to QA Lead, overseeing operations across FinTech payment and Gen AI integration workstreams.
Senior QA Analyst
HclTech@ Meta
Vancouver, Canada
04.2024 - 06.2025
- Delivered comprehensive QA for Meta FinTech payment across multiple mobile and web applications, ensuring high-quality releases through rigorous testing.
- Collaborated with engineering teams to identify, triage, and resolve blocker issues efficiently.
- Partnered with automation team to automate critical test cases, enhancing testing efficiency and reliability.
- Drove regression optimization initiatives that reduced monthly operational testing costs by streamlining test suites.
- Developed and maintained detailed test matrices and cases for payment and AI features to ensure thorough coverage.
- Established processes for bug triaging, test case updates, and complexity-based classification to adhere to QA standards.
- Created weekly QA execution summaries for stakeholders, detailing progress, delivery status, and risk flags.
- Mentored junior QA analysts on testing methodologies to elevate overall team performance.
QA Lead
Cognizant@ Coast Capital Savings
Surrey, Canada
05.2023 - 03.2024
- Led quality assurance efforts, managing test strategy and delivery across all major phases aligned with SDLC standards.
- Defined test quality gateways, KPIs, SLAs, and benchmarks; ensured metrics-driven governance and timely reporting.
- Acted as QA sign-off authority for release committees, validating coverage and overall platform quality before production.
- Engaged with clients to establish QA models, strategies, and delivery plans; managed escalations to ensure satisfaction.
- Oversaw test approaches for all projects, ensuring compliance with testing frameworks and SDLC processes.
- Managed near-shore and offshore QA teams, tracking tasks to guarantee seamless project delivery.
- Executed test planning and design while addressing defects; coordinated with offshore teams for comprehensive testing coverage.
- Delivered status reports to stakeholders, outlining testing progress and potential risks for effective decision-making.
QA Lead
Cognizant@ Central 1 Credit Union
Vancouver, Canada
11.2019 - 04.2023
- Executed ETL testing for data migration projects, ensuring data integrity using SQL Server and QuerySurge.
- Led QA team to successfully launch Current Accounts System application, replacing legacy systems.
- Managed migrations of Central Banking System (T24/Temenos) and Decision-Engine Capacity Monitor applications to enhance system integration.
- Validated SaaS-delivered core banking platform (T24) across full business process lifecycles including account management, payments, and reporting.
- Developed and executed test cases to validate business requirements and industry standards.
- Oversaw task assignments across release cycles, ensuring delivery met timelines and quality standards.
- Facilitated stakeholder meetings to improve communication and accelerate decision-making processes.
- Created regression suites and assessed automation feasibility for regression testing.
- Tracked requirements and documented defects in Jira and Confluence for clarity and resolution.
Senior QA Analyst
Cognizant@ JB Hunt
Mississauga, Canada
07.2019 - 10.2019
- Analyzed requirements and conducted detailed study of legacy applications for J.B. Hunt project.
- Provided technical architectural guidance to development and QA teams.
- Planned projects and scheduled tasks, ensuring adherence to timelines.
- Managed scrum team focused on developing new features to enhance project functionality.
QA Lead
Cognizant@ JB Hunt
Mississauga, Canada
02.2019 - 06.2019
- Oversaw scrum team, delivering new project features on schedule and meeting stakeholder expectations.
- Coordinated project planning, scheduling, and testing strategies, aligning efforts with project goals.
- Guided the analysis, design, implementation, and monitoring of project deliverables.
- Led training sessions for new development and QA team members, facilitating knowledge transfer and enhancing team readiness.
QA Lead
Cognizant@ JB Hunt
Bentonville, USA
03.2017 - 02.2019
- Conducted feasibility analyses for project proposals, enhancing strategic estimation and planning processes.
- Engaged in requirement gathering and change request analysis to prepare comprehensive test cases.
- Executed API web service testing using ReadyAPI, Postman, Swagger, SOAP UI, and REST API tools.
- Coordinated operational acceptance testing with vendors, focusing on disaster recovery and monitoring systems.
- Led multiple QA teams across Canada, the US, and India to ensure consistent product quality.
- Facilitated collaboration among development and QA teams to mitigate risks and improve communication.
- Transitioned from waterfall methodology to agile Scrum, implementing test-driven development practices.
- Oversaw software release management to optimize scheduling, resource allocation, and cost efficiency.
Senior QA Analyst
Cognizant@ Royal London Group
Chennai, India
05.2016 - 02.2017
- Developed and reviewed risk-based testing approach, strategy, and execution plan for projects.
- Prepared and reviewed test plans, test cases, and created test data to ensure thorough execution and alignment with project requirements.
- Executed system testing based on detailed design and technical specifications.
- Collaborated with onshore client business analysts, test lead, and developers to analyze requirements.
- Analyzed project phases from design to production to verify testing coverage and identify potential gaps in quality assurance.
- Created clarification documents, test design documents, and maintained traceability matrix.
- Compiled and presented daily execution status reports, defect summary reports, and final test reports.
QA Lead
Cognizant@ Royal London Group
Edinburgh, UK
05.2015 - 04.2016
- Developed test approach documents and executed test cases with defect management oversight.
- Functioned as defect manager, ensuring timely defect resolution and release management.
- Managed effort estimation, design execution, and defect reporting, contributing to overall project success.
- Conducted comprehensive accessibility testing of web applications using various tools.
- Performed smoke, functional, and ad-hoc testing while coordinating with offshore teams.
- Oversaw task allocation and status tracking while logging incidents until resolution to maintain project workflow.
- Supported daily, weekly, monthly, and quarterly status reporting during project execution.
- Trained new team members to ensure smooth integration into project workflows.
QA Lead
Cognizant@ Royal London Group
Chennai, India
12.2014 - 04.2015
- Led effort estimation, design execution, and defect reporting to ensure project alignment with quality standards.
- Facilitated QA scrum calls and defect triage meetings with onsite counterparts.
- Coordinated task allocation, incident logging, and bug tracking to drive timely issue resolution.
- Monitored team productivity and resource utilization to optimize project execution and support delivery timelines.
- Trained newly joined team members on project tools and processes.
- Resolved team queries by collaborating with onsite teams for requirement clarifications.
- Provided support for daily, weekly, monthly, and quarterly status reports.
Product Specialist
Cognizant@ Manulife Japan
Chennai, India
02.2011 - 11.2014
- Implemented AdPart tool for test design, achieving first win in Japan for insurance sector.
- Led team of 15-20 on various projects at Manulife Financial.
- Piloted process improvements by transitioning from waterfall to agile Scrum with TDD and CI/CD, reducing expenditures by 20% and delivering three months ahead of schedule.
- Conducted comprehensive testing of life and P&C; insurance products using the Ingenium policy administration platform (ERP-class insurance system), validating full policy lifecycle including issuance, billing, claims, and renewals to ensure compliance with industry standards.
- Extensive SaaS and ERP-class platform testing experience validating multi-module insurance systems against strict data integrity, SLA, and regulatory compliance requirements.
- Tracked software development and testing progress in HP ALM to ensure timely delivery of milestones.
- Reviewed quality assurance workflows, enhancing testing metrics for information management component.
- Prepared and executed detailed test plans for system and security requirements to mitigate risks.
- Conducted project meetings with stakeholders to maintain alignment on project requirements.
Programming Analyst
Cognizant@ CHUBB
Chennai, India
11.2010 - 01.2011
- Collaborated with business team to clarify requirements and address critical project needs.
- Identified and prepared test scenarios and conditions for system integration and functional testing.
- Executed comprehensive test cases, validating application functionality and adherence to quality standards.
- Prepared clarification documents, test design documents, and execution plans for CSI web application.
- Developed test data, traceability matrices, daily execution status reports, and defect summary reports.
- Generated final test reports and run charts to track project progress.
- Utilized GSQ metrics, QTP, and HP Quality Center for effective testing processes.
- Contributed as part of a 5-10 member team in delivering Chubb Specialty Insurance project.
Programmer Analyst Trainee
Cognizant@ Met Life
Chennai, India
12.2009 - 10.2010
- Conducted smoke, functional, user acceptance, and ad-hoc testing, ensuring adherence to quality standards and project requirements.
- Executed test case preparation and managed defects for MetLife Disability UAT project, enhancing overall testing process.
- Compiled test summary reports for multiple releases to document findings and improvements.
- Collaborated with team of 10-20 members to achieve project objectives on time and within scope.
Education
Bachelor of Engineering Technology - Mechanical Engineering
College of Engineering Guindy
04.2009
Skills
- Test strategy and design
- Stakeholder engagement and reporting
- Testing methodologies
- Lifecycle management
- Agile and QA methodologies
- Test scheduling and estimation
- Defect management and tracking
- Functional and regression testing
- Integration and system testing
- Sanity and smoke testing
- Web and mobile app testing
- Manual and exploratory testing
- CI/CD practices
- Cross-browser compatibility testing
- Metrics reporting and analysis
- Team collaboration and mentoring
- Requirement analysis
- Bug triaging and monitoring
- Risk management strategies
- Core banking systems (T24/Temenos)
- SaaS platform testing
- Insurance policy admin (Ingenium)
- ERP & core platform testing
SaaS & ERP Domain: Validated cloud-native SaaS financial platforms (ServiceNow, Azure DevOps, Confluence, JIRA) and ERP-class systems including core banking (T24/Temenos at Central 1 Credit Union), insurance policy administration (Ingenium at Manulife Japan), and logistics management (JB Hunt) — covering full business process lifecycles against strict SLA, data integrity, and compliance requirements
Timeline
QA Lead
HclTech@ Meta
07.2025 - Current
Senior QA Analyst
HclTech@ Meta
04.2024 - 06.2025
QA Lead
Cognizant@ Coast Capital Savings
05.2023 - 03.2024
QA Lead
Cognizant@ Central 1 Credit Union
11.2019 - 04.2023
Senior QA Analyst
Cognizant@ JB Hunt
07.2019 - 10.2019
QA Lead
Cognizant@ JB Hunt
02.2019 - 06.2019
QA Lead
Cognizant@ JB Hunt
03.2017 - 02.2019
Senior QA Analyst
Cognizant@ Royal London Group
05.2016 - 02.2017
QA Lead
Cognizant@ Royal London Group
05.2015 - 04.2016
QA Lead
Cognizant@ Royal London Group
12.2014 - 04.2015
Product Specialist
Cognizant@ Manulife Japan
02.2011 - 11.2014
Programming Analyst
Cognizant@ CHUBB
11.2010 - 01.2011
Programmer Analyst Trainee
Cognizant@ Met Life
12.2009 - 10.2010
Bachelor of Engineering Technology - Mechanical Engineering
College of Engineering Guindy