Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Arunkumar Arumugam

Summary

Results-driven Scrum Master with 15+ years of IT experience in Agile project management, quality assurance, and software development. Expert in coaching cross-functional teams to deliver high-value increments in complex environments. Proficient in Agile (Scrum, SAFe, Kanban),Waterfall methodology with a proven track record of increasing team efficiency and delivering high-quality products within time and budget constraints for high-profile clients. Skilled in facilitating ceremonies, removing impediments, and driving continuous process improvement to meet business goals. Strong communicator and problem solver dedicated to creating a culture of transparency and continuous improvement.


Overview

15
15
years of professional experience
3
3
Certification

Work History

Senior Scrum Master

TATA Consultancy Service Canada
11.2022 - 10.2024
  • Acted as a servant leader to cross-functional Agile teams, facilitating Scrum ceremonies and ensuring adherence to Agile principles.
  • Improved sprint delivery velocity by 15% through proactive backlog refinement and team coaching.
  • Used Atlassian tools (JIRA, Confluence, JIRA Align) for tracking sprint progress, dependencies, and program board activities.
  • Supported Agile Release Train (ART) events like Scrum of Scrum(SOS) and PO Sync up activities, collaborating with Release Train Engineers and system architects.
  • Enhanced transparency with stakeholders via Agile tracking systems and tailored dashboards for Kanban teams.
  • Drove process improvement during retrospectives, yielding actionable changes to optimize team performance.
  • Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions.
  • Mentored junior Scrum Masters and team members in Agile principles, promoting best practices within the organization.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Created and implemented contingency plans to address potential risks.

Scrum Master

Accenture Solutions Private
03.2022 - 06.2022
  • Improved team velocity by incorporating capacity planning into sprint planning sessions.
  • Facilitated Agile adoption retrospectives, driving organizational improvement in Agile practices.
  • Collaborated with Product, Business, and Engineering teams to develop and maintain product backlogs.
  • Assisted the team in completing tasks on time by resolving obstacles and ensuring smooth workflow.
  • Being a servant Leader for the scrum team and coaches the team to understand and implement scrum values and principles
  • Tracking all the Sprint report, PI report, program board dependencies activities using Atlassian tool like JIRA, Confluence, JIRA Align
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.


Project Scrum Master

Accenture Solutions Private
06.2018 - 02.2022
  • Served as a Scrum Master for multiple teams across the program in SAFe Agile framework
  • Supported a comprehensive SDLC project focused on developing a new customer-facing mobile Tracking App.
  • Provided value by Leveraging the Agile framework including Iteration Planning, Daily Stand ups, Iteration Review/Demo Iteration Retrospectives, and Backlog Refinement to meet business objectives.
  • Collaborated with the RTE for PI Planning readiness (Logistics, ART backlog Readiness, WSJF, etc).
  • Collaborated with the RTE to improved PI Business value delivery to 87% during the fourth PI
  • Facilitated dependency management through scrum of scrum (SoS) meetings to ensure synchronicity and alignment.
  • Collaborated with the team to help improve iteration planning leading to reduced bug fixes by 75%.
  • Used Jira/Jira Align to monitor and track product development progress through different Iteration and ensuring reports are documented for appropriate learning.
  • Maintained transparency and encourages clear communication between the development team, the Product Owner, and stakeholders
  • Assisted in overall program/project planning and ensured cross-team dependencies are well understood and modeled in project plans and timelines
  • Participated in Inspect and Adapt event held at the end of each Program Increment (PI), where the current state of the Solution is demonstrated and evaluated by the train
  • Resolved cross-team impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement

Pharmacy Technician/QA Onshore Offshore Coordinator/Test Lead

Kaiser Permanente
07.2014 - 05.2018
  • Worked as Test Lead-Automation in planning, project estimation, assignment and effectively allocating resources to meet dynamic deadlines
  • Coordinated QA activities for a team of 10+, improving testing accuracy by 30%.
  • Worked in client location (U.S.A) and Supervised onshore and offshore teams, delivering automated regression testing frameworks that reduced manual effort by 40%.
  • Helped in developing test plans, strategies, and reports, ensuring alignment with project objectives.
  • Delivered $2.5M NCPDP projects on time and without major defect leakage, streamlining QA processes.

QA Analyst/Senior QA Analyst

Kaiser Permanente
08.2009 - 07.2014
  • Designed test scripts and automated workflows, accelerating testing cycles by 20%.
  • Collaborated with developers to resolve defects efficiently, minimizing release delays.
  • Maintained metrics for defect density and open defect counts, contributing to data-driven improvements.

Education

Bachelor of Technology - Electrical, Electronics And Communications Engineering

SRM Institute of Science And Technology
Chennai,India
08-2008

Skills

  • Servant leadership
  • Agile coaching
  • Project Management
  • Program Increment Planning
  • Scrum Framework & Agile Methodologies
  • Scrum Ceremonies - Sprint Planning, Stand up, Backlog Refinement, Review and Retrospectives
  • Cross-functional Team Collaboration
  • Coaching & Mentoring Teams
  • Conflict Resolution
  • Tools - JIRA, Trello, Confluence,JIRA Align,Rally, ServiceNow, SoapUI, Postman, iObeya, HP ALM - QC,MS Office
  • Strong Presentation & Facilitation Skills

Accomplishments

  • Successfully led 2 different teams parallely, achieving consistent on-time delivery and client satisfaction.
  • Successfully led multiple Agile transformations, resulting in a 30% increase in team velocity.
  • Improved cross-team collaboration by 20% by streamlining dependency tracking in Agile Release Trains.
  • Increased team satisfaction and engagement, with a consistent team morale score of 4.5/5
  • Delivered a $2.5M critical QA project with zero major defects, receiving client commendation.
  • Reduced cycle time by 25% by implementing automated testing and continuous integration practices in the Scrum process.

Certification

  • Certified Scrum Master (CSM) – Scrum Alliance
  • SAFe 6.0 Product Owner/Product Manager (POPM) – Scaled Agile, Inc.
  • SAFe 5.1 Agilist (SAFe SA) – Scaled Agile, Inc.
  • Certified Professional in US Healthcare Domain (AHM 250)
  • Certified Professional in HP-QTP
  • Certified Pharmacy Technician Rx

Languages

English
Full Professional
Tamil
Native or Bilingual

Timeline

Senior Scrum Master

TATA Consultancy Service Canada
11.2022 - 10.2024

Scrum Master

Accenture Solutions Private
03.2022 - 06.2022

Project Scrum Master

Accenture Solutions Private
06.2018 - 02.2022

Pharmacy Technician/QA Onshore Offshore Coordinator/Test Lead

Kaiser Permanente
07.2014 - 05.2018

QA Analyst/Senior QA Analyst

Kaiser Permanente
08.2009 - 07.2014

Bachelor of Technology - Electrical, Electronics And Communications Engineering

SRM Institute of Science And Technology

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Arunkumar Arumugam