Arunima Sharma
Vancouver,Canada
Summary
Customer-focused, detail-oriented professional with 8+ years in high-volume hospitality and customer service. Known for upselling, accurate cash handling, and rapid issue resolution that elevate guest satisfaction and drive repeat business. Combine frontline excellence with back-of-house leadership—menu development, cost and inventory control, labor planning, and staff hiring/training—to streamline operations; multilingual (English, Hindi, Punjabi, Urdu; basic Spanish) and proficient with POS systems and vendor coordination.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Customer Service Representative
Beach Grover Golf Club Ltd.
Tsawwassen, BC
01.2026 - Current
- Deliver high-touch, member-focused service across dining room, patio, and banquet spaces; manage 60–100 covers per shift in peak season.
- Upsell wine, desserts, and daily features to lift average check by ~10–15% while maintaining guest satisfaction.
- Process payments and cash-outs with 100% accuracy; reconcile POS and end-of-day reports with zero variances.
- Anticipate needs and resolve issues on first contact; coordinate with bar and kitchen to meet 10–12 minute ticket times.
Chef de Partie
Beach Grove Golf Club Ltd.
Tsawwassen, Canada
06.2022 - Current
- Oversaw kitchen operations to ensure efficient workflow. Developed innovative recipes and menus to enhance customer satisfaction. Led culinary team in maintaining high standards of food quality and presentation.
- Oversaw procurement of supplies and ensured optimal inventory levels to support operations.
- Ensured kitchen remained clean and organized to support efficient operations.
- Managed kitchen personnel to maintain high standards of food quality and safety.
- Supervised all aspects of banquet catering and bistro activities, focusing on quality and timeliness.
- Coordinated communication efforts with vendors and suppliers to streamline supply chain management.
Kitchen Manager
Granville Island Brewing
Vancouver, Canada
08.2021 - 12.2023
- Led daily kitchen operations for a high-traffic brewpub, balancing line, prep, and expo to maintain pace and quality.
- Built and priced seasonal menus; created recipe-costing sheets and portion controls to protect margins.
- Managed ordering, inventory, and vendor relationships; implemented FIFO and waste logs to curb spoilage.
- Hired, onboarded, and trained staff; wrote schedules aligning labor with demand and special events.
- Collaborated with bar on pairings and promotions; launched features that boosted attachment sales.
Server/ Bartender
The Cheese Inn
Vancouver, Canada
09.2020 - 10.2021
- Cross-trained across FOH and BOH: table service, bar, and hot line in a fast-paced pub environment.
- Prepared menu items to spec and mixed standard cocktails; handled opening/closing duties, sidework, and sanitation.
- Processed POS transactions and end-of-shift reconciliations accurately; handled cash and tips responsibly.
- Upsold specials and resolved guest concerns quickly to drive satisfaction and repeat business.
Sales Associate/ Assistant manager
7-Eleven
Richmond, Canada
09.2019 - 08.2020
- Delivered friendly, efficient service in a high-traffic convenience retail environment.
- Operated POS terminals; processed cash/credit and age-restricted sales accurately and balanced the till at shift end.
- Restocked and rotated inventory; monitored expiries and shrink, maintaining planograms and store presentation.
- Upheld safety, cleanliness, and compliance with loss-prevention policies.
- Assisted with onboarding and training of new associates.
Education
Associates of Arts - Psychology
Langara College
Vancouver, Canada04.2021
Bachelor of Arts - Psychology
Simon Fraser University
Vancouver, British Columbia12-2028
Skills
- Empathy
- Computer Literacy
- Microsoft Literacy
- Customer service
- Cooking
- Time management
- Multi-tasking
- Working under pressure
- High volume customer service
- Inventory management
- Writing
- Guest engagement
- Cash handling
- Strong work ethic
- Sales expertise
- Team collaboration
- Suggestive selling
LANGUAGES
English Native or Bilingual Proficiency
Hindi Native or Bilingual Proficiency
Punjabi Native or Bilingual Proficiency
Spanish Limited Working Proficiency
Urdu Elementary Proficiency
Certification
- Food safe level 1
- First aid
Interests
- Outdoor Recreation
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Cooking
- I like working with my hands and fixing things
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Mindfulness Practices
- Crafting and DIY Projects
- Volunteer Work
INTERESTS
Reading, Travelling, Arts and crafts, Pet sitting
Timeline
Server/Customer Service Representative
Beach Grover Golf Club Ltd.
01.2026 - Current
Chef de Partie
Beach Grove Golf Club Ltd.
06.2022 - Current
Kitchen Manager
Granville Island Brewing
08.2021 - 12.2023
Server/ Bartender
The Cheese Inn
09.2020 - 10.2021
Sales Associate/ Assistant manager
7-Eleven
09.2019 - 08.2020
Associates of Arts - Psychology
Langara College
Bachelor of Arts - Psychology
Simon Fraser University