Arunika Yeans Armstrong
Ottawa,ON,
Summary
Dynamic and results-oriented professional with extensive experience in property administration and customer service at Killam Apartment REIT. Excelled in lease administration, tenant relations, and financial reporting, significantly enhancing tenant satisfaction and operational efficiency. Demonstrated Microsoft Office expertise and exceptional communication skills, adept at fostering positive relationships and achieving company objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Property Adminsitrator
Killam Apartment REIT
04.2022 - Current
- Worked closely with senior property manager and various departments to meet company goals.
- Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
- Received customer requests and prepared documents related to processing returns.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed annual rent calculations using housing database software.
Front Desk Receptionist
Minto Apartment Rentals
05.2021 - 04.2022
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
College Diploma - Business Administration
Algonquin College
Ottawa, None04-2019
High School Diploma -
Glendale High School
Tillsonburg, ON06-2016
Skills
- Microsoft Office expertise
- Lease administration
- Accounts Receivable
- Property Inspections
- Rent collection
- Report Preparation
- Property Management Systems
- Administrative tasks
- File Management
- Invoice Processing
- Tenant relations
- Business Administration
- Preparing property agreements
- Tenant and eviction laws
- Financial budgeting and reporting
Languages
English
Full Professional
Thai
Professional Working
Timeline
Property Adminsitrator
Killam Apartment REIT
04.2022 - Current
Front Desk Receptionist
Minto Apartment Rentals
05.2021 - 04.2022
College Diploma - Business Administration
Algonquin College
High School Diploma -
Glendale High School
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