ARUN G APPUKUTTAN

Managed day-to-day business operations.

• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Monitored staff performance, providing final-say assessment over inquiries.
• Employed prompt decision-making and in-depth research to resolve issues.
• Trained and guided team members to maintain high productivity and performance metrics.
• Implemented business strategies, increasing revenue and effectively targeting new markets.

• Executed proven strategies to hit sales quota and help company achieve goals.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
• Built lasting relationships with clients through outstanding customer service interactions.

• Monitored logistics performance and identified improvement opportunities.
• Managed logistics budgets and forecasting to achieve cost-effective operations.
• Negotiated transportation and logistics contracts to reduce shipping costs.
• Coordinated driver dispatch to accomplish daily delivery requirements.

• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Remotely analyzed and diagnosed complex network faults for end-users, recommending and implementing corrective measures.
• Supported users in setup and configuration of wireless bridge networks.
• Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.