Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Aruna Samarakoon

Winnipeg,MB

Summary

An accomplished professional with 10 years of experience in Retail and Corporate Banking operations. A dedicated professional focused on growth,

improving operational efficiency and customer experience. Focused on

efficiently using available resources ensuring financial performance and heightened customer and investor expectations to deliver sustainable

returns. Proven team player in dealing effectively through crises; resilient, proactive, and meticulous, adaptive to difficult and challenging situations.

Overview

13
13
years of professional experience

Work History

Bank Associate

Sampath Bank PLC
05.2013 - 12.2023
  • Fulfilling Multi customer services on Opening Accounts for Savings, Current and Foreign Currency
  • Accepting and handling foreign currency and related transactions
  • Handling debit and credit card operations
  • Processing other accounts related functions and transactions
  • Handling and operating cash transactions, acceptance of cash deposits, clearing operations of cheques, assist to manage bank vault operations
  • ATM and VTM (Virtual Teller Machine) Cash loading and basic ATM technical requirements such as troubleshooting and diagnostics ATM issues during non-banking hours and holidays
  • Handling and solving customer complaints
  • Support the superiors to manage a portfolio of 200 high-profile clients daily with a team of 40 associates at the busiest 'Flagship Branch' of Sampath Bank PLC Sri Lanka
  • Assigned to the Credit department and was responsible of functioning cash back credit facilities, evaluating and processing general bank guarantees, processing credit approvals for higher authority reference, processing and evaluating applications for house mortgages and other credit facilities
  • Trained two Trainee Bank Associate to undertake credit functions from basics.
  • Managed approximately more than 30 incoming calls, emails per day from customers.

Administrative Assistant

Amanda Transports
06.2012 - 04.2013
  • Checking for hires available with the companies, weekly and on daily basis and schedule them
  • Prepare invoices for the hires completed and produce them to particular companies
  • Supervise and coordinate the truck drivers and processing their salaries
  • Responsible for routine truck maintenance, related repairs and service checkups on time.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.

Administrative Assistant

Dream Homes and Services
01.2011 - 04.2012
  • Manage inventory of the equipment available for constructions projects
  • Manage the workers and their salary preparations
  • Working capital management
  • Visit the ongoing project sites for inspections
  • Follow up the payments from the customers.
  • Managed approximately 10 incoming calls and email correspondence on daily basis.
  • Assist the company owner in operations and management.

Education

Higher Diploma in Business - Business

University of Kelaniya (External)
Kelaniya Sri Lanka
02.2019

High School Graduated -

Ranabima Royal College
Kandy Sri Lanka
08.2010

Skills

  • Professional
  • Analytical skills
  • Well organized
  • Communication
  • Technical Skills
  • Microsoft Office
  • Team player
  • Adaptability
  • Problem solving skills
  • Work under pressure
  • Prioritizing multiple tasks and organizational skills
  • Hardworking and self-motivated
  • Good attention to detail and accuracy
  • Time Management

Websites

Languages

English
Professional Working

Timeline

Bank Associate

Sampath Bank PLC
05.2013 - 12.2023

Administrative Assistant

Amanda Transports
06.2012 - 04.2013

Administrative Assistant

Dream Homes and Services
01.2011 - 04.2012

Higher Diploma in Business - Business

University of Kelaniya (External)

High School Graduated -

Ranabima Royal College

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Aruna Samarakoon