Arun Teja

• Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
• Served as liaison, facilitating communication between management and associates.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
• Assigned tasks to lower-level personnel based on qualifications and skills set.
• Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
• Spoke to customers in native language to increase loyalty and establish relationships.
• Developed new sales opportunities through development and rollout of promotional plans.
• Served as keyholder, overseeing business opening and closing operations.
• Defined work plans in alignment with stakeholder requirements.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Worked varied hours to meet seasonal and business needs.
• Trained and mentored junior staff on customer service strategies and techniques.
• Identified customer needs and wants to enhance customer experiences and boost sales.
• Created solutions for customers to satisfy specific needs, quality and budget.
• Maintained relationships with customers to maximize sales opportunities.
• Utilized customer feedback to improve product offerings.
• Greeted customers and offered assistance for increased customer satisfaction.
• Analyzed customer data to identify trends and anticipate customer needs.
• Monitored customer service metrics and performance indicators to identify areas of opportunity.
• Provided product price information to customers.
• Generated sales reports and presentations for senior management.
• Created promotional materials to advertise products and services.
• Trained and supported new team members, maintaining culture of collaboration
• Improved customer satisfaction by quickly and effectively addressing inquiries and complaints
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
• Served as liaison, facilitating communication between management and associates
• Spoke to customers in native language to increase loyalty and establish relationships
• Developed new sales opportunities through development and rollout of promotional plans
• Promptly mediated disputes between associates to promote better collaboration and avoid work disruption
• Trained and supported new team members, maintaining culture of collaboration.
• Assigned tasks to lower-level personnel based on qualifications and skills set
• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies
• Served as keyholder, overseeing business opening and closing operations
• Defined work plans in alignment with stakeholder requirements
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
• Managed customer relations through communication and helpful interactions
• Developed and implemented strategies to increase customer satisfaction and engagement
• Worked varied hours to meet seasonal and business needs
• Trained and mentored junior staff on customer service strategies and techniques

• Maintained and triaged all environment related issues for all non-production environments for bank Employee Service
• Coordinated environment build and refreshes for all releases
• Reduced the environment refresh process with effective coordination, communication and streamlined process from two weeks to one day
• Ensures that incident routing does not meet bottlenecks and that appropriate resources have been engaged to effectively investigate and diagnose critical incidents
• Continuous follow-up with global support teams for quicker incident resolution
• Supervise and synchronize activities during the incident
• Review on SLA achievements
• Preside over bridge calls for effective coordination, incident resolution, and service restoration
• Continuously follow-up with support team for relevant notification updates per SLA and drive resolution
• Quickly responds to all notifications of unplanned service interruptions from the customer- Lloyds Banking Group as well as Cognizant internal team
• Provides detailed Root Cause Analysis (RCA) documentation to Problem Management and attends RCA meetings with the customer to determine the root cause of incidents, SLA infractions and primary ownership of any resulting action
• Provides timely feedback to upper level management, both the internal teams offshore and the onshore on all incidents
• Feedback includes is not limited to incident descriptions but executive summaries, detailed timelines, action plans, workarounds and resolution of incidents
• Act as a Defect manager in triaging Defects which involves ADM
• Have worked with Recovery management team incase no work around found for the issue and that needs an involvement from top management
• Handling the issues related to Inventory Management like Goods Receipts, Goods Issue, Transfer Posting and Physical Inventory
• Handling the issues related to various posting periods, contracts, Purchase document, PR
• Handling the issues related Optimized purchase order (Automatic PO Creation)
• Delivering Knowledge transfer (KT) sessions to the team members.
• Monitored installation of materials and equipment for compliance with drawings and specifications.
• Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
• Identified technical risks within managed projects.
• Recommended improvements for design, construction means and materials based on field or changing conditions.
• Assisted with cost proposal development and customer presentations.
• Evaluated change order requests in response to out-of-scope work activities.
• Determined and scheduled priorities as required to progress engineering work.
• Delivered concise instructions to technical team to maintain quality control.
• Recommended process improvements to reduce unnecessary waste.
• Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
• Delivered regular compliance reports to drive process improvement and corrective measures.
• Reviewed progress controls for project quality assurance.
• Assessed impact of modification requests for ongoing projects.
• Monitored metrics during project execution to maintain compliance with planned costs.
• Performed constructability reviews of construction bid documents for coordination purposes.
• Provided technical direction of system development methodologies to improve technical performance.
• Trained junior engineers in workstation design and material handling.
• Maintained records for each project and engineering discipline
• Monitored installation of materials and equipment for compliance with drawings and specifications
• Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines
• Identified technical risks within managed projects
• Maintained records for each project and engineering discipline.
• Collaborated with other departments to facilitate successful project completion.
• Verified construction documentation to meet client requirements and vision.
• Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
• Documented and developed engineering procedures and processes.
• Created detailed reports on engineering activities and findings.
• Trained and mentored junior engineers, providing guidance and direction.
• Led engineering teams to successfully complete projects on time and within budget.
• Developed comprehensive engineering documents for all projects.
• Implemented new strategies to reduce costs and improve efficiency of engineering team.
• Recommended improvements for design, construction means and materials based on field or changing conditions
• Assisted with cost proposal development and customer presentations
• Evaluated change order requests in response to out-of-scope work activities
• Determined and scheduled priorities as required to progress engineering work
• Delivered concise instructions to technical team to maintain quality control
• Recommended process improvements to reduce unnecessary waste
• Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion
• Delivered regular compliance reports to drive process improvement and corrective measures
• Reviewed progress controls for project quality assurance
• Assessed impact of modification requests for ongoing projects
• Monitored metrics during project execution to maintain compliance with planned costs
• Performed constructability reviews of construction bid documents for coordination purposes
• Provided technical direction of system development methodologies to improve technical performance
• Trained junior engineers in workstation design and material handling
• Analyzed system development efforts using potential ROI and associated liability figures
• Collaborated with other departments to facilitate successful project completion
• Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials
• Verified construction documentation to meet client requirements and vision
• Documented and developed engineering procedures and processes
• Created detailed reports on engineering activities and findings
• Trained and mentored junior engineers, providing guidance and direction
• Led engineering teams to successfully complete projects on time and within budget
• Developed comprehensive engineering documents for all projects
• Implemented new strategies to reduce costs and improve efficiency of engineering team
• Analyzed and interpreted data to identify trends and recommend improvements
• Assisted in developing cost-effective solutions to engineering problems
• Developed and implemented procedures to verify compliance with engineering standards
• Conducted technical evaluations of engineering designs and test results
• Monitored and evaluated engineering performance to recommend improvements
• Designed and implemented quality control processes to facilitate customer satisfaction
• Analyzed and interpreted customer requirements to develop engineering solutions
• Developed high-quality engineering designs and plans to meet industry standards
• Performed complex calculations to analyze and optimize engineering processes
• Conducted research to identify and evaluate new technologies and concepts
• Implemented automated systems to improve accuracy and efficiency of engineering processes

Hands on experience on Oracle EBS R12 P2P (iProcurement, AP, AR, CM) modules

• Modifying existing custom Forms and OAF Pages as per R12
• Worked on OAF to develop custom solutions and modules
• Development involves analyzing MD50 (Functional Spec) and then writing MD70 (Technical Spec)
• OAF Page extension to meet business requirements
• Charge Account Generation Workflow Customization
• Bank Files into Oracle and Perform Auto Reconciliation
• Responsible to regularly monitor the Auto Reconciliation Process and
• Identifying and modifying the R12 impacted areas in Finance Modules
• Preparation of MD 70, MD120, BR100 Documents
• Assigning R12 Remediation Objects to team and monitoring the Team work
• Responsible to update the weekly status to Business
• Environment Oracle Applications, , Oracle 10g, Oracle Reports 6i, , JDeveloper 10g, Workflow Builder
• Identified technical risks within managed projects
• Evaluated change order requests in response to out-of-scope work activities
• Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion
• Reviewed progress controls for project quality assurance
• Assessed impact of modification requests for ongoing projects
• Performed constructability reviews of construction bid documents for coordination purposes
• Monitored metrics during project execution to maintain compliance with planned costs
• Analyzed system development efforts using potential ROI and associated liability figures
• Employed specialized layout and editing software to place text blocks, illustrations and other images or elements