ARUN SHARMA
Pickering,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Lastman's Bad Boy
01.2022 - 01.2024
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
SUPERVISOR
PUNJLLOYD LTD
07.2017 - 07.2019
- Conduct daily activities in an organized manner to ensure all QC data are properly and accurately recorded
- Schedule work to be performed and review work accomplished in a series of pipeline construction activities accomplish with progress scheduled
- Coordinate activities with other disciplines and clients resident Representative
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Monitored workflow to improve employee time management and increase productivity
- Maintained compliance with company policies, objectives, and communication goals
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
Education
Post Graduate Diploma - Supply Chain Management
Northern College
Scarborough05.2022
Bachelor of Mechanical Engineering -
Sai College of Engineering & Technology
India06.2015
Skills
- Appointment Scheduling
- Database Management
- Document Control
- Invoice Processing
- Data Entry
- Office Administration
- Customer Relations
- Dispatch Coordination
- Route Navigation
- Dispatching Procedures
- Proficient in Bluelink and Dispatch Track
- Problem-solving abilities
Certification
VALID SECURITY GUARD LICENSE ONTARIO, CANADA.
Timeline
Administrative Assistant
Lastman's Bad Boy
01.2022 - 01.2024
SUPERVISOR
PUNJLLOYD LTD
07.2017 - 07.2019
Post Graduate Diploma - Supply Chain Management
Northern College
Bachelor of Mechanical Engineering -
Sai College of Engineering & Technology
VALID SECURITY GUARD LICENSE ONTARIO, CANADA.
Similar Profiles
Hardik VamjaHardik Vamja
Sales Professional Intern at Lastman's Bad Boy Furniture and AppliancesSales Professional Intern at Lastman's Bad Boy Furniture and Appliances
Ved JoshiVed Joshi
Accounts Payable Coordinator at Lastman's Bad BoyAccounts Payable Coordinator at Lastman's Bad Boy
Hardik VamjaHardik Vamja
Shipping and Receiving Specialist at Lastman's Bad Boy Furniture and AppliancesShipping and Receiving Specialist at Lastman's Bad Boy Furniture and Appliances