ARUN SHARMA
Pickering,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Lastman's Bad Boy
2022.01 - 2024.01
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
SUPERVISOR
PUNJLLOYD LTD
2017.07 - 2019.07
- Conduct daily activities in an organized manner to ensure all QC data are properly and accurately recorded
- Schedule work to be performed and review work accomplished in a series of pipeline construction activities accomplish with progress scheduled
- Coordinate activities with other disciplines and clients resident Representative
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Monitored workflow to improve employee time management and increase productivity
- Maintained compliance with company policies, objectives, and communication goals
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
Education
Post Graduate Diploma - Supply Chain Management
Northern College
Scarborough05.2022
Bachelor of Mechanical Engineering -
Sai College of Engineering & Technology
India06.2015
Skills
- Appointment Scheduling
- Database Management
- Document Control
- Invoice Processing
- Data Entry
- Office Administration
- Customer Relations
- Dispatch Coordination
- Route Navigation
- Dispatching Procedures
- Proficient in Bluelink and Dispatch Track
- Problem-solving abilities
Certification
VALID SECURITY GUARD LICENSE ONTARIO, CANADA.
Timeline
Administrative Assistant
Lastman's Bad Boy
2022.01 - 2024.01
SUPERVISOR
PUNJLLOYD LTD
2017.07 - 2019.07
Post Graduate Diploma - Supply Chain Management
Northern College
Bachelor of Mechanical Engineering -
Sai College of Engineering & Technology
VALID SECURITY GUARD LICENSE ONTARIO, CANADA.
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