Summary
Overview
Work History
Education
Skills
Websites
Affiliations
References
Timeline
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Arun Prashanth Kanagaratnam

Surrey,BC

Summary

Being a professional and having industrial experience, while extending fullest cooperation to the organization to achieve the organizational goals while maintaining the ethics and integrity of the professions. I am a self-motivated, inspirational and a loyal team member who enjoys being part of a successful and productive team, there by contributing towards the growth of the organization. A versatile candidate proven ability to excel in various roles and seeking diverse opportunities.

Overview

10
10
years of professional experience

Work History

Operations Officer – Branch Operations

Hatton National Bank PLC
, Sri Lanka
08.2021 - 10.2023
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Investigated customer complaints regarding operations errors or service deficiencies.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Created monthly reports detailing branch performance metrics such as sales volume, deposits, withdrawals.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Credit Officer – Branch Credit Operations

Hatton National Bank PLC
, Sri Lanka
11.2018 - 08.2021
  • Prepared detailed reports summarizing customer profiles, risk assessments, and recommendations for approval and denial of new lines of credit.
  • Monitored customer account activity to identify any potential risks or issues.
  • Collaborated closely with sales teams to understand their needs while ensuring sound risk management practices were followed.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Coordinated with legal teams when necessary to ensure compliance with applicable laws and regulations.
  • Provided training and guidance for junior staff members in order to help them develop their skills as Credit Officers.

Financial Service Representative

Hatton National Bank PLC
, Sri Lanka
07.2013 - 11.2018
  • Handling Inquiries, customer complaints and providing feedback to internal and external customers
  • Teller activities
  • Maintaining operational standards with accuracy in banking transactions
  • Preparing financial statements
  • Obtaining required documents to process loans, scrutinizing and organizing documents for approval, preparing approval works and documentation.

Education

BSc (Hons) in Business Management -

University of Northumbria
01.2016

Diploma in Applied Banking and Finance -

Institute of Bankers of Sri Lanka
01.2015

High School Completion -

Sri Lanka
01.2010

MBA - Business Administration

University of Canada West
Vancouver, BC

Skills

  • Customer Relationship Management
  • Office Administration
  • Experience Balancing Sheets
  • Team Leadership
  • Financial Statement Review
  • Application Preparation
  • Creditworthiness Determination
  • Customer Acquisition
  • Financial Analysis
  • E-Credit Systems
  • Credit Evaluation
  • Report Writing
  • Sales Proficiency
  • Data Entry
  • Cash Management
  • Cash Handling & Teller Activities
  • POS & Digital Platforms
  • Ms Office

Affiliations

  • Lions Club Member
  • Volunteered in environmental education projects
  • Member of Toast Master Cub
  • Associate Member of Bankers Association in Sri Lanka

References

References available upon request.

Timeline

Operations Officer – Branch Operations

Hatton National Bank PLC
08.2021 - 10.2023

Credit Officer – Branch Credit Operations

Hatton National Bank PLC
11.2018 - 08.2021

Financial Service Representative

Hatton National Bank PLC
07.2013 - 11.2018

BSc (Hons) in Business Management -

University of Northumbria

Diploma in Applied Banking and Finance -

Institute of Bankers of Sri Lanka

High School Completion -

Sri Lanka

MBA - Business Administration

University of Canada West

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Arun Prashanth Kanagaratnam