ARUN KUMAR
Surrey,BC
Summary
Senior Sales Manager Transitioning to Customer-Focused Roles
An accomplished Senior Sales Manager with extensive experience in relationship management, sales strategy, and customer service at RELIANCE NIPPON LIFE INSURANCE CO. LTD. Proven ability to build strong, lasting relationships with clients, understand their needs, and deliver tailored solutions to exceed expectations. Adept at handling high-volume interactions with professionalism, maintaining accuracy, and ensuring exceptional customer satisfaction. Strong communication and problem-solving skills, keen attention to detail and a commitment to delivering a seamless customer experience. Ready to leverage leadership, sales expertise, and customer-focused skills in a dynamic customer relationship role.
Overview
8
8
years of professional experience
Work History
Senior Sales Manager
RELIANCE NIPPON LIFE INSURANCE CO. LTD
Ludhiana, Punjab
11.2018 - 11.2024
- Expertise in Strategic Leadership, Market Analysis, Renewal Collections, Various Activities, etc.
- Skilled in managing large teams of partners to work in sync with the corporate set parameters and motivating them to achieve business and individual goals.
- Exceptional communicator with strong negotiation, problem-resolution, and analytical skills in assessing client needs.
- Business Expansion/Channel Management.
- Implementing plans for augmenting the business volume by enhancing brand visibility and recall, acting as a key resource for securing business by providing superior channel understanding and appropriate support.
- Exploring business potential, opportunities, and clientele to secure profitable business volumes
- Manage customer-centric operations and ensure customer satisfaction by achieving delivery and service quality norms.
- Attending to investors' and clients' concerns and complaints and undertaking steps for effectively resolving them.
Sales Manager
Exide Life Insurance Pvt. Ltd
Ludhiana, Punjab
02.2017 - 10.2018
- Growth Path
- Sales Executive: Feb'17- Aug'17
- Sales Manager: Aug'17 - Oct'18
Education
B.Tech - Mechanical Engineering
Ranjit Institute of Management & Technology (RIMT)
Mandi Gobindgarh11-2015
Skills
- Strategic planning
- Sales and Marketing
- Business Development
- Channel Management
- Relationship Management
- Team leadership
- Training and Development
Extracurricular Activities
Organized various tech fest at RIMT-MAEC as a member of organized
Internships
Undergone Six weeks of Departmental Training at Diesel Shed.
Undergone six months of Industrial Training at Diesel-LOCO Modernisation Works.
Accountabilities
Customer Relationship Management
Cultivate and sustain long-term customer relationships by understanding their needs, providing tailored solutions, and ensuring exceptional service quality. Drive customer satisfaction and retention through proactive communication and personalised support, fostering loyalty and repeat business.
Transaction Management and Sales Support
Ensure the accurate and efficient processing of financial transactions, including cash, credit, and digital payments. Meet and exceed sales targets by recommending relevant products or services to customers, contributing to an enhanced shopping experience and achieving business objectives.
Timeline
Senior Sales Manager
RELIANCE NIPPON LIFE INSURANCE CO. LTD
11.2018 - 11.2024
Sales Manager
Exide Life Insurance Pvt. Ltd
02.2017 - 10.2018
B.Tech - Mechanical Engineering
Ranjit Institute of Management & Technology (RIMT)
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