Summary
Overview
Work History
Education
Skills
Timeline
Generic

ARUN KAINTH

Master Credit Specialist
Calgary,AB

Summary

Enthusiastic Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer's problems and Resolution and training in Customer Handling and Treatment. Motivated to learn, grow, and excel in BPO Industry. Highly skilled Credit Specialist with the know how to deliver complex, detailed information in terms that anyone can understand. A passionate worker with over 7 years of assisting clients by finding solutions to issues and investigating queries. Knowledgeable in all credit procedures.

Overview

17
17
years of professional experience

Work History

Master Credit Specialist

American Express
Gurgaon, Haryana
03.2022 - 01.2024
  • Making and receiving calls, writing reports, making credit decisions, maintaining client records, processing payments, investigating customer queries, and checking if debt is repaid on time
  • Extensive knowledge of credit regulations, procedures, and operations
  • Comprehensive knowledge of financial activities
  • Skilled in analyzing, verifying, and interpreting Card Member statements.
  • Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
  • Managed additional responsibilities by filling in for unavailable supervisors to maintain smooth operations.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Developed effective relationships with customers, which helped improve overall payment processes.
  • Reviewed and verified income, credit reports and employment histories for each borrower.
  • Verified application and account details to accurately asses credit and financial risks of potential clients.
  • Referred delinquent accounts to collections department or outside resources.
  • Monitored client abilities and account information to determine appropriate credit approval decisions.
  • Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.

Lead Customer Care

American Express
Gurgaon, Haryana
10.2015 - 04.2021
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Offered friendly and efficient service to all customers, handled challenging situations with ease
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Worked closely with Team Leader to maintain optimum levels of communication to effectively and efficiently complete projects
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction
  • Resolved complaints efficiently to satisfy customers and encourage future transactions.

Marketing Executive

Sai Ex
Anand, Gujarat
02.2014 - 10.2015
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers
  • Managed and oversaw design of marketing material and promotional literature for organization
  • Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets
  • Identified target audiences and devised campaigns to match target demographics and optimize results
  • Planned and executed marketing campaigns to target groups, areas, and wider community
  • Consulted with product development teams to enhance products based on customer data.

Quality Assurance Analyst

Teleperformance
Gurgaon, Haryana
11.2011 - 02.2014
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork
  • Monitored process checks for proper completion and correct frequency
  • Wrote, edited, and updated project manuals and technical documentation used by quality assurance team.

Customer Service Representative

OKS Spantech Ind Pvt LTD
, Delhi
10.2006 - 09.2009
  • Corrected any data entry error to prevent later issues such as duplication or data degradation
  • Verified client information by analyzing existing evidence on file
  • Delivered information from script regarding surveys for on-demand phone project assignment
  • Obtained updated contact information from all subjects and verified data for accuracy.

Education

BBA - undefined

Swami Vivekananda Subharti University
12.2019 - 8 2022

Grade 12th - Commerce

JKG Senior Secondary School
05.2004 - 4 2005

Grade 10th - undefined

Kendriya Vidyalaya – V. V. Nagar
05.2002 - 4 2003

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Skills

Telephonic Customer Support Excellentundefined

Timeline

Master Credit Specialist

American Express
03.2022 - 01.2024

BBA - undefined

Swami Vivekananda Subharti University
12.2019 - 8 2022

Lead Customer Care

American Express
10.2015 - 04.2021

Marketing Executive

Sai Ex
02.2014 - 10.2015

Quality Assurance Analyst

Teleperformance
11.2011 - 02.2014

Customer Service Representative

OKS Spantech Ind Pvt LTD
10.2006 - 09.2009

Grade 12th - Commerce

JKG Senior Secondary School
05.2004 - 4 2005

Grade 10th - undefined

Kendriya Vidyalaya – V. V. Nagar
05.2002 - 4 2003

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ARUN KAINTHMaster Credit Specialist