Arun John Varghese
Edmonton,AB
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
16
16
years of professional experience
Work History
Independent Contractor
Self Employed Services
08.2019 - Current
General Manager - International Trade (Soft Commodities)
Macworld Industries Limited
07.2010 - 05.2019
- Increased overall company efficiency by 70% streamlining operations and implementing innovative managerial strategies. Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and executed strategic plans for business growth and expansion, resulting in 45% increased market share. Managed risk effectively by closely monitoring market trends and maintaining diversification in trading portfolios.
International Trade Manager
Macworld Industries Limited
07.2010 - 12.2014
- Negotiated favorable contracts with 130+ suppliers, saving company resources while maintaining high-quality standards.
- Led a team of professionals to optimize global supply chain operations, reducing costs and improving customer satisfaction.
Customer Relationship Executive - Foreign Exchange
Thomas Cook (INDIA) Ltd.
11.2009 - 06.2010
- Enhanced customer satisfaction by providing expert advice on suitable foreign exchange products and services.
- Increased revenue by identifying client needs and offering tailored currency solutions.
Sales Manager-Life Insurance (Agency Chanel)
Future Generali India
08.2009 - 10.2009
- Led a successful Life Insurance sales team of 20+ advisors by providing motivational coaching and performance-based incentives.
- Increased sales of life insurance products by 30% through tactical customer outreach. Marketed life insurance products to increase customer bases and revenue.
Life Insurance - Unit Manager
SBI Life Insurance Co. Ltd.
10.2008 - 07.2009
- Assisted clients in selecting the most appropriate life insurance policies for their circumstances, resulting in satisfied customers and repeat business. Managed a portfolio of 100+ existing clients, regularly reviewing policies for changes or updates needed based on individual circumstances or market shifts.
- Provided exceptional customer service by promptly responding to client inquiries, addressing concerns, and resolving issues. Collaborated with colleagues to develop effective sales strategies and achieve team goals.
Executive Sales Trainee - Life Insurance
State Bank of India - Life Insurance
10.2007 - 09.2008
- Crafted clear, informative reports to explain life insurance policy features and benefits. Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales to 80%.
- Generated leads through cold-calling, networking and other outreach methods. Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Education
Post Graduate Diploma in Business Management - Marketing and Rural Management
Institute of Rural Management
Jaipur, Rajasthan01.2007
B.Sc. - Chemistry, Zoology and Geology
University of Bikaner
Bikaner, Rajasthan01.2004
Skills
- Goal Setting
- Client Retention
- Cross-Selling Techniques
- Customer Relationship Management
- Technical Expertise
- Networking Abilities
- Upselling Strategies
- Strong Communication
- Product Knowledge
- Lead Generation
- Sales Forecasting
- Retail Sales
- Fluent in English & Hindi
- Product Merchandising
- Retail Store Operations
IMMIGRATION STATUS
Canadian Permanent Resident
Projects Handled
- Consumer Behavior Research, Reebok India Company, Jaipur, Rajasthan, 45 Days, Team Leader, The project emphasized on “Understanding Consumer Behavior of Store Footfalls” at Exclusive Retail Outlets of the brand; Conducted in-depth procedural analysis of research data along with comparative study with immediate competitors.
- Feasibility Study / Institutional Sales, ITC Ltd, Jaipur, Rajasthan, 30 days, Team Leader, The project devised effective and innovative strategies for Institutional Sale of ITC SOS Cards manufactured by ITC Education and Stationary department. It also appointed new dealers/buyers for Institutional Sale of ITC greeting cards for Jaipur region.
Professional Enhancement
- Certified Training for 'GMP+B3 Food Safety Internal Auditor'; [https://www.processworksgroup.com/](https://www.processworksgroup.com/)
- Certified Training for 'Negotiation Skills'; [http://ttconsulting.com.my/](http://ttconsulting.com.my/)
- Diploma in Multimedia & Web Designing
Languages
English
Full Professional
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Availability
2 Weeks Notice
Timeline
Independent Contractor
Self Employed Services
08.2019 - Current
General Manager - International Trade (Soft Commodities)
Macworld Industries Limited
07.2010 - 05.2019
International Trade Manager
Macworld Industries Limited
07.2010 - 12.2014
Customer Relationship Executive - Foreign Exchange
Thomas Cook (INDIA) Ltd.
11.2009 - 06.2010
Sales Manager-Life Insurance (Agency Chanel)
Future Generali India
08.2009 - 10.2009
Life Insurance - Unit Manager
SBI Life Insurance Co. Ltd.
10.2008 - 07.2009
Executive Sales Trainee - Life Insurance
State Bank of India - Life Insurance
10.2007 - 09.2008
Post Graduate Diploma in Business Management - Marketing and Rural Management
Institute of Rural Management
B.Sc. - Chemistry, Zoology and Geology
University of Bikaner
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