ARUN JOBAI
Halifax,NS
Summary
Experienced and results-driven hospitality professional with a strong background in food and beverage operations, team supervision, and guest service excellence. Proven leadership in high-volume event settings through progressive roles at Sodexo Live, including Hospitality Assistant Manager and Supervisor at Scotiabank Centre. Skilled in staff training, inventory management, cost control, and ensuring compliance with food safety standards. Adept at resolving guest concerns promptly and maintaining smooth operational flow through effective communication and collaboration. Multilingual, with the ability to connect with diverse guests and team members to enhance service delivery. Committed to delivering exceptional guest experiences and contributing to operational success in dynamic hospitality environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hospitality Assistant Manager
Sodexo Live
11.2024 - Current
- Perform duties as directed for the ordering, receiving, storage and distribution of food for concessions sales.
- Ensure accurate and timely production to effectively service guests and control food costs.
- Ensure that cash handling and credit transaction procedures are in effect at all times.
- Assist in instances of guest dissatisfaction; Work diligently to resolve issues and address concerns so that no guest leaves unhappy.
- Maintain positive, on-going communication with department manager. Relate information regarding guest feedback or complaints and any issues regarding inventory, equipment or facilities.
- Support the hiring, training and performance management of department employees; Assist in the development of each employee to their maximum potential.
- Assist department manager with proactive human resource practices to ensure motivation and compliance
- Designed and delivered seasonal orientation materials and provided hands-on training
for new staff on updated menu items and station-specific procedures. - Ensured compliance with alcohol service regulations, including ID verification,
proper glassware use, and incident escalation per company policy. - Review staff’s work for accuracy, service quality, friendliness, timeliness and adherence to prescribed procedures.
- Communicate with management, Staff, internal departments and external agencies, as necessary.
- Assist fellow employees in other departments, as needed.
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Confer with department manager regarding problem areas; Make recommendations for increasing efficiency and for changing procedures.
- Act as a positive role model for new department employees.
- Conducted routine visual inspections of uniform compliance, equipment functionality,
and cleanliness using “close to open” checklists and verified task completion via staff
initials. - Coordinated with warehouse and culinary teams for par sheet preparation, food and
beverage stock levels, and prompt resolution of product or equipment shortages. - Collaborated with the Operations department to report and address malfunctions and logistical concerns before, during, and after events.
- Reported directly to the Hospitality Manager, providing detailed shift feedback, performance updates, and end-of-event notes including incident documentation and
service observations. - Led internal audits and tracked team performance through comparative analysis of POS data and standsheets to ensure accuracy, accountability, and compliance.
- Auditing locations after the event.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Hospitality Supervisor
Sodexo Live
08.2022 - 11.2024
- Focus on employee experiences, fostering teamwork and sharing information to build team awareness.
- Accomplish operational mission by completing work in a proactive and efficient manner.
- Supervised daily concession operations across the entire concourse during high-volume events such as concerts, sports matches, and award shows.
- Supported continuous staff development by offering on-the-job coaching, monitoring grooming standards, and recommending high-performing team members for new
roles.
HMR & Deli Supervisor
Atlantic Superstore
08.2021 - 12.2021
- Managed food preparation and customer service staff.
- Oversaw inventory, sales tracking, and compliance with food safety regulations.
- Trained new staff and ensured high standards of cleanliness and presentation.
Bell/Valet Attendant
The Sutton Place Hotel
08.2024 - Current
Overnight Associate
The Home Depot
05.2022 - 09.2022
Production Team Member
Protocase Inc.
11.2021 - 05.2022
Line Cook
Kenny’s Pizza
05.2021 - 08.2021
Deli Clerk / SAP Associate
Atlantic Superstore
12.2019 - 08.2021
Housekeeper
The Lakes Resort
03.2021 - 07.2021
Education
Hospitality And Tourism Management -
Cape Breton University
Sydney, NS07-2022
Bachelor of Science - Chemistry
Sacred Heart College
Kerala, India03-2018
Skills
- Event coordination
- Room inspections
- Professional appearance
- Operational support
- Food service management
- First aid training
- Salesforce
- Food safety
- Guest relations
- Initiative and Self-motivation
Certification
- Serve Right Manager
- First Aid
- Food Handlers Advanced
Languages
English
Full Professional
Hindi
Limited Working
Tamil
Limited Working
Malayalam
Native or Bilingual
Timeline
Hospitality Assistant Manager
Sodexo Live
11.2024 - Current
Bell/Valet Attendant
The Sutton Place Hotel
08.2024 - Current
Hospitality Supervisor
Sodexo Live
08.2022 - 11.2024
Overnight Associate
The Home Depot
05.2022 - 09.2022
Production Team Member
Protocase Inc.
11.2021 - 05.2022
HMR & Deli Supervisor
Atlantic Superstore
08.2021 - 12.2021
Line Cook
Kenny’s Pizza
05.2021 - 08.2021
Housekeeper
The Lakes Resort
03.2021 - 07.2021
Deli Clerk / SAP Associate
Atlantic Superstore
12.2019 - 08.2021
Hospitality And Tourism Management -
Cape Breton University
Bachelor of Science - Chemistry
Sacred Heart College
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