ARUN GOVINDARAJAN
Vancouver,British Columbia
Summary
Professional with strong experience in application support. Skilled in troubleshooting, system analysis, and technical issue resolution. Focused on team collaboration and achieving results, consistently adaptable to changing needs. Known for strong communication, problem-solving abilities, and dependability in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Consultant (Senior Application Support Analyst)
Atos Syntel
11.2018 - 08.2024
- Lead the investigation and resolution of medium to highly complex technical issues impacting critical business applications, ensuring timely and effective solutions.
- Collaborate with business clients to prioritize issues based on their impact, delivering accurate status reports and updates to management and end-users.
- Proactively identify and address emerging technical challenges, working closely with Development teams to implement rapid responses and long-term resolutions.
- Develop and maintain a deep understanding of multiple applications and technologies, facilitating effective cross-functional support and integration between legacy and modern systems.
- Drive process improvements and enhance system support documentation, optimizing operational efficiency and knowledge sharing across teams.
- Manage support ticket systems, coordinating with vendors to resolve issues related to third-party applications and facilitating knowledge transfer.
- Actively participate in Agile development projects, ensuring the stability of production applications and compliance with production readiness standards.
- Contribute to IT risk management by participating in disaster recovery planning and exercises, ensuring applications adhere to established risk management frameworks.
- Mentor and coach junior team members, providing guidance and support to develop their technical skills and professional growth.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
Senior Software Developer
Embauche Infotech Pvt. Ltd
04.2018 - 11.2018
- Worked as a Contractor at Atos Syntel and later was promoted to Permanent Employee with the same roles and responsibilities.
Software Developer
Experis IT Pvt. Ltd
09.2017 - 04.2018
- Design, develop, and maintain robust SQL databases to support application functionality and data management needs.
- Write efficient, optimized SQL queries and stored procedures to retrieve and manipulate data as required by applications.
- Collaborate with software development teams to integrate SQL database solutions with application architectures.
- Analyze and troubleshoot database performance issues, implementing tuning and optimization strategies to enhance system efficiency.
- Ensure data integrity and security by establishing and enforcing database standards and protocols.
- Conduct regular database backups and implement disaster recovery plans to protect against data loss.
- Stay up-to-date with emerging trends and technologies in database management and SQL development to continuously improve skills and practices.
Education
Master of Engineering - Communication Systems
Sona College of Technology
Salem, Tamilnadu, India06-2015
Bachelor of Technology - Electrical, Electronics And Communications Engineering
VIT UNIVERSITY
Vellore,Tamilnadu, India05-2012
Skills
- Application monitoring
- Performance Tuning
- Data Analysis
- Software Debugging
- Problem-Solving
- Team Collaboration
- Analytical Thinking
- Code debugging
- Sql/Plsql
- Unix/Linux
- Tableau
- Data Analytics
Certification
- Google IT Support Professional Certificate
- Oracle Certified Professional (11g)
Timeline
Consultant (Senior Application Support Analyst)
Atos Syntel
11.2018 - 08.2024
Senior Software Developer
Embauche Infotech Pvt. Ltd
04.2018 - 11.2018
Software Developer
Experis IT Pvt. Ltd
09.2017 - 04.2018
Master of Engineering - Communication Systems
Sona College of Technology
Bachelor of Technology - Electrical, Electronics And Communications Engineering
VIT UNIVERSITY
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