Skilled in room preparation and customer service, I excelled in roles from Celebrity Cleaner to Housekeeping Supervisor, notably at al Manar Hotel Apartment. Demonstrated expertise in inventory management and guest satisfaction, leading to a significant increase in service ratings. Proven ability to handle complaints and maintain high safety standards showcases my adaptability and attention to detail.
inspecting the guest rooms, indoor telephone handling, handling guest complaint , pest control report , housekeeping inventory and guest supply etc
three year study in theory plus every years, 4 months internship in 5 star hotels
dealing with problem
Room preparation
inventory and supply
maintenance reports
Documentation
customer (guest) service
safety procedure
rating increasing