Arturo Villasenor
Los Angeles
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Student earning a B.A. in Political Science with a deep understanding of politics and people. Young and determined to mold into any position offered with grand skills to adapt. Loves to learn and greatly appreciates constructive criticism.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Event Manager
City Cruises
01.2024 - Current
- Enhanced attendee experience by meticulously planning and executing large-scale events.
- Managed all aspects of onsite event production from setup through teardown.
- Coached fellow crew providing feedback to improve work production and wage.
- Prepped events and the charter boats so other Event Managers were set up for success.
- Creative thinking to implement new systems for work production improvement and environment.
- Ability to read and execute event contracts.
Event Manager
City Experiences
07.2022 - 01.2024
- Streamlined event planning processes by implementing efficient project management strategies.
- Increased client satisfaction by consistently delivering well-executed events.
- Negotiated with vendors to achieve most favorable terms.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Trained and supervised stewards, bartenders and chefs to complete tasks on time.
- Managed and reported financials at the end of event.
- Resolve unexpected issues that happen during event.
- Ability to read and execute event contracts.
Server
City Experiences
05.2022 - 07.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Food Runner
City Experiences
09.2021 - 05.2022
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Dock Attendant
City Experiences
06.2021 - 09.2021
- Enhanced dock safety by implementing and enforcing strict safety protocols for all staff and visitors.
- Assisted with the mooring and unmooring of vessels, ensuring timely arrivals and departures.
- Maintained clean, organized dock facilities to promote a professional appearance and optimal functionality.
- Trained new hires on proper docking procedures, fostering a culture of excellence among staff members.
Education
Bachelor of Arts - Political Science
California State University - Fullerton
Fullerton, CA05.2024
Skills
- Team Leadership and Supervision
- Operations Oversight
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
- Staff Training
- Decision Making
- Problem Solving
- Guest Management
Certification
- Transportation Worker Identification Credential (TWIC)
- Merchant Mariner Credential (Capacity: Ordinary Seaman/Wiper/Steward's Department (F.H.))
- First Aid/CPR/AED certified
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Lead Event Manager
City Cruises
01.2024 - Current
Event Manager
City Experiences
07.2022 - 01.2024
Server
City Experiences
05.2022 - 07.2022
Food Runner
City Experiences
09.2021 - 05.2022
Dock Attendant
City Experiences
06.2021 - 09.2021
Bachelor of Arts - Political Science
California State University - Fullerton
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