ARTURO VILLAGRANA

• Customer Relationship Management: Build and maintain strong relationships with clients through personalized service and follow-up.
• Needs Assessment: Conduct needs-based reviews with customers to understand their needs and recommend suitable insurance and financial products.
• Product Sales: Market and sell various State Farm products, including auto, home, life, and health insurance, as well as financial services.
• Customer Education: Explain insurance options, coverage details, potential discounts, and how to navigate the claims process to clients.

Operational & Administrative Responsibilities

• Lead Development: Generate new business opportunities by identifying potential clients and developing leads.
• Marketing & Goal Setting: Work with the agency to establish and meet marketing objectives and goals.
• Scheduling & Record Keeping: Schedule appointments and maintain accurate records of customer interactions and policy details.
• Claims Assistance: Assist clients with filing claims, tracking their status, and resolving any issues that arise.

Professional Development & Compliance

• Continuous Learning: Stay up-to-date with the latest market trends, State Farm product offerings, and best practices in the insurance and financial services industry.
• Business Management: Adapt skills necessary to operate a business, as agents are independent contractors responsible for their office's success.

• Daily responsibilities included everything from operating the diesel truck daily.
• Responsible to recruit – interview and hire new Class A drivers.
• Responsible for training my drivers to make sure we are always operating safe on the road and being successful behind the wheel
• Make sure that all routes and invoices for routes were reconciled and paid out in a timely manner
• Execute payroll for my drivers
• I make sure to implement and enforce company policy
• I manage all USDOT Policy and State Audits
• Worked hand in hand with company accountant to make sure that all permits, taxes and IRS payments were fulfilled on time to avoid any interruption in FMCSA rules and regulations and helped secure future contracts and lanes/loads with other vendors/suppliers to help continue company growth and profitability.