Arturo Venegas
Rocklin
Summary
Results-driven appliance service professional with over 15 years of experience delivering exceptional technical service, developing technicians, and driving operational excellence. Currently ranked among the top-performing technicians nationally at BSH Home Appliances and previously recognized as the #1 technician nationally at Sears Home Services. Known for achieving outstanding customer satisfaction, maintaining an exceptional safety record, and consistently delivering high-quality results.
Passionate about building high-performing teams through coaching, mentorship, accountability, and recognition. Experienced in training new technicians, improving performance through data-driven coaching, and creating structured development programs that increase confidence, technical ability, and customer satisfaction. Seeking to leverage proven leadership, field service expertise, and a people-first approach to help lead a Field Service team while fostering a culture of continuous improvement, teamwork, and operational excellence.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Appliance Repair Technician
BSH Home Appliances Group
Sacramento
01.2025 - Current
- Diagnosed appliance malfunctions using diagnostic tools for efficient repairs.
- Delivered customer service during on-site appliance repairs, ensuring client satisfaction and trust.
- Trained new technicians on safety protocols and repair techniques.
- Mentored technicians, developing individualized learning plans that aligned with each mentee's strengths and career goals.
- Provided constructive feedback to help mentees improve performance and confidence.
- Collaborated with other mentors to share best practices and strategies for success.
- Held regular one-on-one meetings with mentees to address challenges, celebrate successes, and set actionable goals.
- LOKRING Sealed system r600, 134a
Appliance Repair Technician
A&E Factory Service LLC
Fairfield
06.2023 - 01.2025
- Ranked as top technician nationally based on performance metrics.
- Diagnosed appliance malfunctions to determine effective repair solutions.
- Inspected, tested, and repaired electrical components of appliances.
- Repaired refrigerators by replacing worn gaskets or thermostats.
- Replaced defective wiring and other parts.
- Performed preventative maintenance on all types of appliances.
- Cleaned and lubricated motors, bearings, shafts, fans, filters, hoses, and other parts.
- Identified potential appliance issues prior to repairs to prevent future breakdowns.
- Provided clear repair cost estimates to customers, enhancing transparency.
Appliance Repair Technician supervisor
Arturo's appliance repair
Vallejo
05.2012 - 05.2023
- Supervised technicians, ensuring efficient completion of daily tasks.
- Diagnosed appliance malfunctions and determined necessary repairs.
- Inspected, tested, and repaired electrical components of appliances.
- Replaced defective wiring in appliances to restore functionality. and other parts.
- Adjusted valves, belts, switches, and controls to ensure optimal performance.
- Provided accurate repair cost estimates to customers, enhancing transparency.
- Ordered necessary replacement parts to streamline repair process.
Education
High School Diploma -
Vallejo High School
Vallejo, CA06-2011
Heald College
Walnut Creek, CASkills
- Training and mentoring
- Diagnostic skills
- Mechanical knowledge
- Troubleshooting and diagnosis
- Maintenance management
- Appliance maintenance and repair
- Electrical understanding and experience
- Schematic reading and interpretation
- Computer proficiency
- Multimeter operation
- Preventive maintenance strategies
- Basic mechanical skills
- HVAC systems knowledge
- Communication skills
- Refrigeration repairs
- fluent in English and spanish
Certification
- EPA 608
- s-130 firefigther training
- L-180 Human Factors in the Wildland Fire Service
- FEMA IS-700
- FEMA IS-200
- FEMA IS-100
Accomplishments
- #1 technician nationaly @ sears home service
Timeline
Appliance Repair Technician
BSH Home Appliances Group
01.2025 - Current
Appliance Repair Technician
A&E Factory Service LLC
06.2023 - 01.2025
Appliance Repair Technician supervisor
Arturo's appliance repair
05.2012 - 05.2023
High School Diploma -
Vallejo High School
Heald College