Arturo Torrez
Murrieta
Summary
Dynamic professional committed to excelling across all areas of expertise while fostering personal and organizational growth. Demonstrates adaptability and thrives in fast-paced environments, consistently driving results through innovative solutions and collaborative efforts. Eager to leverage a diverse skill set and extensive experience to contribute to team success and enhance overall company performance. Passionate about continuous improvement, with a steadfast commitment to achieving excellence in every endeavor.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Fix Auto
01.2024 - Current
- Responsible for shop operational performance, customers, and the shop
- Maintain a positive relationship with insurance companies, can communicate and monitor all work to ensure the customer and insurance companies ‘needs are being met’.
- Resolve customer requests, questions, and concerns in a professional, friendly, and prompt manner
- Run daily production meeting
- Provide and maintain a safe work environment by explaining, monitoring, and enforcing company safety procedures and complying with Osha’s requirements.
- Maintain effective employee relations
- Maintain DRP score and manage all insurance accounts
- Achieve sales goals per month and quarter
- Write estimates and review estimators’ work and performance
- Perform quarterly employee reviews.
- I car certification Estimating and refinish and ongoing courses
Estimator/Adjuster
Fix Auto
01.2023 - 12.2023
- Estimate all drive-in appointments as well as walk-in customers and complete repair plans
- Complete process review with the customer
- Repair Orders: All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations.
- Check-in vehicle upon drop off with customers
- Prepare and complete proper paperwork for the final customer packet before vehicle delivery (DRP, final invoice)
- Post-repair plan documentation
- Provide post-repair plan communication including all vehicle status updates
- Complete total loss administration
- Perform other related duties as assigned to ensure a world-class customer service experience
- Final QC, including test drive
- Deliver vehicle to customer upon completion
- Comply with all safety rules, guidelines, and standards
- Perform other related duties as assigned, including washing cars, cleaning the shop, assisting other teammates, etc.
General Manager
Maaco Collision Repair & Auto Painting
12.2017 - 01.2023
- Organize the center in production goals by setting team direction to maximize sales and profitability targets
- Lead the center in sales by educating customers about the production and repair process while maximizing sales revenue. Write an effective detailed and accurate estimate.
- Oversee the financial and administrative duties of their shop location including control of labor and material expenses
- Model and hold employees accountable for outstanding customer service
- Educated and trained all staff members about the paint and production process according to the standards established by Maaco SOPs. This included sales techniques, repair and refinish techniques, parts options, approximate repair times, and payment procedures.
- Oversee the daily process associated with store management based on the Maaco SOP, operating model and company policies, holding themselves and store employees accountable to complete the tasks identified in the operating model
- Make both phone and in person sales calls to increase business
- Was responsible for collection for past due cash (account receivable)
- Measured quality standards by inspecting both in process repairs and pre-delivered repairs
- Demonstrate a high level of service with all trade/fleet accounts in order to attract and maintain those business relationships vital to center’s success
- Ensures safety and compliance regulations are adhered to according to company and regulatory standards
- Coach and develop employees for future growth in the company
- Run the business with the absence of employer full operation but not limited to:sales,production,inventory,parts order,estimates,cycle time,scheduling,hiring,bank deposit etc..)
- Knowledge in CCC and Audatex
- I car certified estimator
Worker
Superior Abatement
03.2017 - 12.2017
- Examine Scope of Job require and Asses the amount of material needed for the Job
- Mark abatement area and set up containment for specific type of work (plastic, cardboard,tape,decontamination room etc.)
- Safety Precaution according to regulation(safety glasses,respirator, protective suit,gloves,etc.)
- Demolition wall base on scope (saw,rockwell,cutting knife,hammer,pickaxe,etc.)
- Keeping track of time, material usage, air monitoring
- Scrape acoustic, flooring,vinyl, tile
- Knowledge of Mold and Asbestos work
- Flood,Fire damage,Mold,Asbestos work
painter assistant/painter
San Diego Powder Coating
03.2010 - 03.2017
- Organize and Maintain record of all paint use even day as well in charge of all knowledge of Material Safety Data Sheet (MSDS)
- Safety understanding ( Respirator,Safety gloves and Glasses,Protective suit, PPE, etc.)
- Clean pot and spray gun and equipment
- Knowledge of paint stripper usage
- Bondo and Puddy experience
- Spray knowledge of Epoxy primer,Top coat polyurethane,Zinc-Rich, Chemical Agent Resistant Paint (CARC) and Mil-Spec
- Knowledge of Sanding by hand and Sander and proper sandpaper
- Masking parts with adequate tape and covering non painting areas
- Forklift usage( Pallets, Heavy part,load and unload)
- Skill in Hanging parts for paints based upon size and weight in special Racks
- Work on boats,military Humvee ,fences,etc...
- Knowledge of overall field
Education
High School Diploma -
El Cajon Valley High School
El Cajon, CA06.2011
Aerospace engineering
San Diego State University
San Diego, CA06.2015
Certificate of Proficiency - Automotive Technology
Mira Costa College
Oceanside, CA09.2025
Skills
- Reliable and dedicated
- Microsoft experience (Word,PowerPoint)
- Organization
- Speak, read, and write English and Spanish fluently
- Motivated, persistent, and goal-oriented
- Tactful and skilled in human relations
- Enthusiastic team member
- Attentive to time schedules
- Detail-oriented
- Enjoy learning and adapt easily to new situations
Certification
I Car Certifications
Languages
English
Spanish
Timeline
General Manager
Fix Auto
01.2024 - Current
Estimator/Adjuster
Fix Auto
01.2023 - 12.2023
General Manager
Maaco Collision Repair & Auto Painting
12.2017 - 01.2023
Worker
Superior Abatement
03.2017 - 12.2017
painter assistant/painter
San Diego Powder Coating
03.2010 - 03.2017
Aerospace engineering
San Diego State University
High School Diploma -
El Cajon Valley High School
Certificate of Proficiency - Automotive Technology
Mira Costa College
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