Arturo Rodriguez S.
Woodbridge
Summary
I am a very adaptable, creative, responsible, punctual, dynamic and positive individual with hands-on experience in Restaurant managing and operation, very talented for navigating challenges with strong problem-solving skills and proactive approach to new tasks. Committed to make meaningful contributions in any circumstance to improve the direct and indirect results, in the short, long and medium term, of a company or institution.
Overview
18
18
years of professional experience
Work History
Restaurant Waiter
La Nayarita
08.2024 - 12.2024
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Developed strong relationship with regular customers, encouraging repeat visits and loyalty to the establishment.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Assistant Manager
Black Rose Group (Tantra Tulum)
01.2020 - 01.2021
- Assistant Manager, staff training, customer service and supervision of the operation for the Restaurant and Beach Club
Operations Manager
ATM Systems
01.2015 - 01.2017
- Administrator of the network of banking machines (ATMs) throughout Ontario, programming, transportation and installation of the same
- Coordination of events and management of personnel
Assistant Manager and General Manager
Moshi Moshi
01.2013 - 01.2015
- Operational manager of the Polanco unit, recruitment, administration and selection of personnel, staff training, telephone assistance and personalized treatment for clients
Maitre
Dulce Patria
01.2013 - 01.2013
- Telephone assistance, reservation management and coordination of areas for events within the restaurant
Waiter's assistant, waiter and waiter trainer
PF Changs (Alsea)
01.2010 - 01.2013
- Salesman and brand promoter
Assistant
Grupo Letart
01.2009 - 01.2010
- Assistant in the administrative area, and in charge of the quality control area in the production, packaging and final presentation of the product
Customer service
Restaurant Experts SA de CV
01.2007 - 01.2008
- Customer service at the counter
Education
Administrative and Technical Course -
SRG Enterprise
01.2017
Preparatory school - undefined
Alexander von Humboldt German
01.2008
Secondary school - undefined
Alexander von Humboldt German
01.2005
Primary school - undefined
Alexander von Humboldt German
01.2002
Skills
- Business administration
- High-level customer service,
- Recruitment and selection of personnel
- Hospitality and accommodation
- Conflict management
- Guest engagement
- Serving expertise
- Food hygiene
- Compliance standards
- Windows Office and point-of-sale systems
- Programming and technical maintenance of banking machines
Languages
English
Spanish
German
Timeline
Restaurant Waiter
La Nayarita
08.2024 - 12.2024
Assistant Manager
Black Rose Group (Tantra Tulum)
01.2020 - 01.2021
Operations Manager
ATM Systems
01.2015 - 01.2017
Assistant Manager and General Manager
Moshi Moshi
01.2013 - 01.2015
Maitre
Dulce Patria
01.2013 - 01.2013
Waiter's assistant, waiter and waiter trainer
PF Changs (Alsea)
01.2010 - 01.2013
Assistant
Grupo Letart
01.2009 - 01.2010
Customer service
Restaurant Experts SA de CV
01.2007 - 01.2008
Preparatory school - undefined
Alexander von Humboldt German
Secondary school - undefined
Alexander von Humboldt German
Primary school - undefined
Alexander von Humboldt German
Administrative and Technical Course -
SRG Enterprise
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